Reservations Consultant

21 hours ago

Derwent Park, Australia Grupo Mantra Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our ALLRes and Guest Experience team as a Reservations Consultant. As a key member of our team, you will be responsible for providing exceptional experiences to our guests, whether it's pre- or post-stay at our hotels across the Pacific.

Key Responsibilities
  • Make reservations and process payments or amendments in a timely and efficient manner.
  • Provide solutions to guest inquiries and resolve any issues that may arise.
  • Receive and respond to post-stay feedback from our guests.
Why Choose Us?

We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is committed to delivering exceptional customer service, and we are looking for like-minded individuals to join us.

  • No overnight shifts or late finishes (the latest we finish is 7PM on week days).
  • Dedicated Assistant Managers and Coaches to help you learn more and earn more.
  • Attractive offices located in the heart of Surfers Paradise with an engaging environment that motivates you to succeed.
  • Discounted accommodation and food & beverage at our expansive range of hotels and resorts.
  • Access to our leading Learn Your Way training academy which leads to new and exciting career journeys with a leading hospitality business.
What We're Looking For

We are seeking a candidate with a can-do attitude, strong processing and problem-solving skills, and the ability to multitask and utilize their time effectively. You should be comfortable using Microsoft Office (Word, Excel, Outlook) and other software packages, and have the ability to confidently liaise with internal and external stakeholders.

These roles require our successful candidates to have availability to work a rotating roster of varying shifts from Monday to Friday 7am-7pm and Saturday and Sunday 9am-5pm. For the right candidate, Full Time and Part Time positions are available.

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