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Customer Service Representative

2 months ago

Derwent Park, Australia Grupo Mantra Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our ALLRes and Guest Experience team as a Reservations Consultant. As a key member of our inbound contact centre team, you will be responsible for providing exceptional experiences to our guests, whether it's pre- or post-stay at our hotels across the Pacific.

Key Responsibilities
  • Make reservations, take payments, and process amendments with ease and efficiency.
  • Provide top-notch problem-solving skills to resolve guest queries and concerns.
  • Receive and respond to post-stay feedback from our guests, ensuring their needs are met and exceeded.
Why Choose Us?

We offer a range of benefits that make us stand out from the rest:

  • No overnight shifts or late finishes - we believe in a healthy work-life balance.
  • Dedicated Assistant Managers and Coaches to help you learn and grow in your role.
  • Attractive offices located in the heart of Surfers Paradise, with a motivating environment that encourages success.
  • Discounted accommodation and food & beverage at our extensive range of hotels and resorts.
  • Access to our leading Learn Your Way training academy, which offers new and exciting career opportunities.
What We're Looking For

We're seeking a candidate with:

  • A can-do attitude and a strong ability to process and problem-solve.
  • A confident and enthusiastic approach to customer service.
  • The ability to multitask and utilize time effectively.
  • Comfortable using Microsoft Office and other software packages.
Availability

We require our successful candidates to have availability to work a rotating roster of varying shifts from Monday to Friday 7am-7pm and Saturday and Sunday 9am-5pm. Full-time and part-time positions are available for the right candidate.