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Reservations Consultant
2 months ago
Are you looking for a career change that offers a better work-life balance? Do you want to say goodbye to late finishes and overnights? Look no further than our ALLRes and Guest Experience team
About the RoleWe are seeking customer service superstars who want to join our high-performing, industry-leading inbound contact centre team based in Surfers Paradise. As a Reservations Consultant, you will be responsible for providing exceptional experiences to our guests, whether it's pre- or post-stay at our hotels across the Pacific.
Key Responsibilities- Make reservations and take payments or amendments
- Problem-solve and receive post-stay feedback from guests
- Provide exceptional customer service and experiences
We offer a range of benefits, including:
- No overnight shifts or late finishes (the latest we finish is 7PM on weekdays)
- Dedicated Assistant Managers and Coaches to help you learn and grow
- Attractive offices located in the heart of Surfers Paradise with a motivating environment
- Discounted accommodation and food & beverage at our expansive range of hotels and resorts
- Access to our leading Learn Your Way training academy
We want candidates who:
- Have a can-do attitude and are eager to learn
- Are confident and have strong problem-solving skills
- Love travel and can transfer that energy over the phone
- Can multitask and utilise their time effectively
- Are comfortable using Microsoft Office and other software packages
We require our successful candidates to have availability to work a rotating roster of varying shifts from Monday to Friday 7am-7pm and Saturday and Sunday 9am-5pm. Full-time and part-time positions are available.
Be a part of our revitalised industry and apply now
