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Event Services Operations Supervisor
2 months ago
Position Overview
As the Event Operations Team Leader, you will ensure the seamless delivery of food and beverage services within the Event Operations Department. Your focus will be on achieving budgeted profits through meticulous cost management and inventory control. This role involves supervising the team while guaranteeing that all guests receive exceptional service aligned with the hotel's standards and policies.
Key Responsibilities
Your primary duties will include:
- Thoroughly understanding the menu offerings and providing detailed explanations to guests.
- Recognizing dietary needs and suggesting suitable options.
- Being knowledgeable about menu items across all hotel outlets to make informed recommendations.
- Familiarizing yourself with the operating hours of all dining establishments.
- Training team members on product knowledge during each shift.
- Reviewing Event Orders to ensure all preparations and requirements are met.
- Conducting effective team briefings.
- Welcoming guests warmly and assisting with their belongings.
- Ensuring adherence to service standards during all interactions.
- Monitoring drink replenishment as needed.
- Taking personal responsibility for guest satisfaction by engaging with them and addressing any concerns.
- Proactively resolving guest inquiries and complaints, providing feedback to management.
- Encouraging team members to anticipate guest needs and respond proactively.
- Concluding the guest experience positively by ensuring their satisfaction.
- Expressing gratitude to guests and wishing them well.
- Assisting in the training of new team members.
- Providing leadership and guidance to the team during your shift.
- Being aware of departmental targets related to food, beverage, and payroll costs.
- Collaborating with Engineering and Housekeeping to maintain cleanliness and operational standards.
- Conducting shift reviews and ensuring effective handovers.
- Recognizing business trends and communicating potential sales opportunities.
- Understanding and adhering to relevant health and safety regulations.
- Ensuring safe working practices are followed throughout service.
- Reporting any incidents to management.
- Instilling the Food & Beverage mission within the team.
- Performing any other reasonable duties as assigned.
Candidate Profile
The ideal candidate will possess the following attributes:
- 1-3 years of leadership experience in a 4 or 5-star hotel environment.
- Proficiency with computer systems.
- A motivated and enthusiastic approach to tasks, with a willingness to learn and develop.
- Flexibility and responsiveness to changing demands.
- A strong team focus, demonstrating cooperation and support for colleagues.
- Excellent leadership and training capabilities.
- A guest-oriented mindset with a commitment to exceeding service expectations.
- Strong interpersonal skills and attention to detail.
- Effective communication and planning abilities.
- Able to perform under pressure and manage stressful situations.
- An outgoing personality with a readiness to work extended hours.
Working at Hilton
Hilton is a premier global hospitality company, offering a range of accommodations from luxurious hotels to extended-stay suites. We are dedicated to fostering an inclusive workforce where team members can thrive and grow. Benefits of working with us include:
- Provided uniforms.
- Complimentary meals for team members.
- Discounted travel nights at our extensive portfolio of hotels.
- Food & Beverage discounts for enjoyable dining experiences.
- Award and recognition programs.
- Opportunities to engage in environmental and social governance activities.
- Flexible working arrangements to support work-life balance.
