Technical Support Services Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeSupport Full time $60,000 - $100,000

Job Overview

A leading travel company is seeking a full-time technical support services professional to join its business systems team in Melbourne.

Responsibilities

  • Provide daily customer technical support via email, chat, and phone.
  • Liaise with internal and external customers, GDS partners, and airlines to resolve problems.
  • Onboard customers onto online solutions, including GDS setup.
  • Maintain airline rules and policies for multiple validation and reference tables.
  • Analyze and report system issues for continuous improvement.
  • Update clue cards and standard operating procedural documents.

Requirements

  • Year 12 high school equivalency.
  • Certificate/Completion of Fares and Ticketing I & II.
  • Experience in Global Distribution Systems: Travelport, Amadeus, Sabre.
  • Minimum 5 years' experience in the travel industry.
  • High competency level of fares & ticketing.

Benefits

  • Ability to work independently and as part of a team.
  • Good organizational and time-management skills.
  • Proficiency in Microsoft Office applications: Word & Excel.

Considerations

  • Solving problems professionally and efficiently.
  • Communicating effectively with coworkers.
  • Being proactive and taking initiative.

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