Technical Customer Service Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeHelpdesk Full time $60,000 - $90,000
Helpdesk Support Assistant

We are seeking a highly motivated and organized Helpdesk Support Assistant to join our team. As a Helpdesk Support Assistant, you will provide technical customer service support to our clients across various platforms.

The ideal candidate will have experience in customer service and dealing with challenging customer questions. You will be responsible for working alongside our Product Support Manager, supporting Brand Experience Managers with product questions, and undertaking testing and analysis work.

This is an excellent opportunity for someone who is passionate about technical customer service support, enjoys keeping systems updated and pays attention to detail, has a driven attitude, and loves getting the job done. If you are open-minded, enjoy working in a team environment, and can be flexible with hours, we encourage you to apply.

  • Key Responsibilities:
  • Provide technical customer service support to clients
  • Work alongside our Product Support Manager
  • Support Brand Experience Managers with product questions
  • Undertake testing and analysis work
  • Requirements:
  • Experience in customer service and dealing with challenging customer questions
  • Thorough understanding of Social Media platforms and trends
  • Open and positive personality
  • Ability to work in a team environment and remotely
  • Flexibility with hours as required
  • What We Offer:
  • Opportunity to work with a dynamic and growing company
  • Chance to develop your skills and knowledge in customer service and technical support
  • Collaborative and supportive team environment

If you are interested in this exciting opportunity, please submit your application, including your CV and cover letter outlining your relevant experience and qualifications. We look forward to hearing from you

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