Technical Support Leadership Professional

5 hours ago

Melbourne, Victoria, Australia beBeeLeadership Full time $150,000 - $180,000
Job Opportunity:
We are seeking an experienced senior professional for our technical support leadership role. The ideal candidate will have a strong background in managing technical teams and delivering exceptional customer experiences.

Key Responsibilities:
  • Coordinate complex technical investigations and handle critical partner concerns
  • Deliver Root Cause Analyses on high-priority issues
  • Conduct Case Reviews and oversee daily Issue Management processes

Requirements:
The successful candidate will possess excellent leadership skills, with the ability to provide transparency through personalized updates during critical outages and regular trend analysis. Experience working with customers and cross-functional teams is essential.

About Us:
We are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunities. Our organization is passionate about empowering people to deliver innovative solutions and transform how companies interact with customers across every screen.

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