Technical Support Professional
6 hours ago
We are seeking a skilled Technical Support Specialist to provide exceptional customer service to our clients in both English and Spanish. This role involves resolving technical issues, providing product information, and ensuring customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat in English and Spanish
- Resolving technical issues related to software, hardware, and other products
- Providing accurate and timely information to customers regarding products and services
- Maintaining a high level of customer satisfaction through effective communication and problem-solving skills
Requirements:
- Proficiency in English and Spanish (written and spoken)
- Strong technical support experience, preferably in the IT industry
- Excellent communication and problem-solving skills
- Able to work in a fast-paced environment with multiple priorities
Benefits:
- Remote work arrangement available
- Flexibility to work varied shifts, including evenings and weekends
About the Opportunity:
- Provide technical assistance to customers via various channels
- Demonstrate expertise in software, hardware, and product knowledge
- Develop strong relationships with customers through effective communication
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