Technical Support Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeITSpecialist Full time $50,000 - $80,000

Job Overview

We are seeking an experienced IT professional to provide day-to-day technical support and services to our team members.

The ideal candidate will have a proven track record of providing hands-on, remote, and telephone support, as well as experience with user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment.

Key Responsibilities
  • Provide technical assistance and support to all team members via various communication channels
  • Support the IT environment, including servers, systems, networks, and other devices
  • Assist on various projects and upgrades to meet organizational goals
  • Help with office moves and changes related to the installation and changes to the IT and Voice infrastructures and all associated peripherals
  • Manage the asset database and control software register

 

Required Skills and Qualifications
  • All-round IT support specialist with at least three years' experience of hands-on, remote, and telephone support
  • Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment
  • Hands-on experience of LAN, WAN, and VPN, troubleshooting, and support
  • Proven track record of working in a support environment supporting multiple users across multiple locations
  • Supporting and troubleshooting Office 365 products (MS Teams, OneDrive, SharePoint, etc.), Anti-virus (MS Defender), Veritas BackupExec, etc.
  • Ability to support a wide range of desktop applications
  • Deploying image/software through Intune/SCCM
  • Experience of ITIL-based call management system, e.g., FreshService
  • Basic understanding of managing hardware and software assets and control software register
  • Industry certifications such as ITIL and/or Microsoft will be highly regarded.

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