Technical Support Professional

7 days ago

Sydney, New South Wales, Australia beBeeSpecialist Full time $100,000 - $125,000
Service Technician Specialist

The primary objective of this role is to deliver expert technical assistance and coordinate technical activities at a national level focused on the Bizerba product portfolio.

This position primarily supports local customers through installation, servicing, and breakdown support. The Service Technical Specialist will also provide remote support and travel to other locations to support all Bizerba customers.

Main Duties/Responsibilities:
  • Deliver installation, breakdown, and servicing support to customers
  • Support Bizerba equipment with interstate travel required to support emergency breakdowns and installations
  • Visit customer sites to review production requirements and make recommendations on critical parts stocking and servicing requirements
  • Provide commissioning support for complex installations
  • Liaise with experts to obtain technical information & arrange for representatives to visit to resolve issues
  • Assist Spare Parts Department with recommendations about type and quantity of Bizerba parts to be kept in stock
  • Evaluate and follow through to completion all Bizerba quality issues in a timely manner
  • Provide remote technical support to customers and technicians
  • Provide technical input into training programs for Bizerba products and run training programs for courses where you have product expertise
Relationships and Authority:
  • Day-to-day reporting is to the NSW Service Manager
  • State based customer decisions to be approved by State Service Managers
Required Qualifications, Skills and Experience:
  • 7-10 years experience with Bizerba products
  • Good understanding of processes and systems
  • Reliable with a strong work ethic
  • Well organised with strong time management skills
  • Ability to think laterally and possess methodical problem-solving attributes
  • Previous exposure and proficiency with an ERP system such as SAP and MS Outlook, Office etc.

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