Technical Support Professional

4 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $85,000
Technical Support Specialist

We're seeking a skilled Technical Support Specialist to join our team. As the first point of contact for veterinary customers, you'll provide expert support for our in-clinic diagnostic solutions. This role involves troubleshooting technical issues, responding to product inquiries, and collaborating with internal teams to deliver exceptional customer experiences.

In this position, you'll be responsible for:

  • Providing technical support to veterinary clinics using our diagnostic products.
  • Troubleshooting and resolving product issues with professionalism and care.
  • Responding to customer queries with clarity and empathy.
  • Liaising with cross-functional teams to ensure timely and effective solutions.
  • Participating in a rotating roster that includes occasional Saturdays and after-hours support.

Qualifications:

  • A passion for delivering outstanding customer experiences.
  • Previous experience in a customer contact or support environment.
  • A strong aptitude for learning and communicating technical information.
  • Self-motivation and the ability to thrive in a collaborative team setting.
  • Excellent problem-solving, time management, and prioritisation skills.
  • Familiarity with veterinary clinic operations or technical equipment support is a plus (comprehensive training provided).

Why Us?

We value the work our Technical Support team does — it's a critical part of how we deliver on our purpose. Whether you're looking to grow your career or deepen your expertise in a role that truly matters, we offer the support, flexibility, and recognition to help you thrive.

What We Offer:

  • Flexibility: Work on-site, hybrid, or fully remote
  • Supportive Culture: Be part of a team that values growth, collaboration, and innovation
  • Impact: Help veterinary professionals deliver better care through cutting-edge diagnostics
  • Additional benefits: see below for more details

Benefits:

  • A supportive and collaborative team culture
  • Global career development opportunities
  • Flexible working arrangements
  • Bring your pet to work days
  • Competitive annual bonus scheme and compensation review
  • Reward and Recognition Program
  • Enhanced bereavement leave for family and pets
  • Free wellness programs and health reimbursements
  • Discounts on pet products and diagnostic testing
  • Tenure recognition with bonus payments and extra leave
  • Paid volunteer days and charity support through our program

About Us:

We're proud of the work we do because it matters. As a global leader in diagnostics and innovation, we help keep pets healthy, ensure safe water, and support sustainable farming. With customers in over 175 countries and a team of 10,000+ people, we're united by a shared purpose and a culture that values learning, respect, and impact. Let's pursue what matters — together.

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