IT Technical Support Professional

5 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $150,000
Job Overview

Cerebras Systems is revolutionizing the field of artificial intelligence by developing cutting-edge technology. As an IT Technical Support Professional, you will play a critical role in delivering exceptional support services to our users.

This position requires a strong background in both Mac and PC environments, as well as excellent troubleshooting skills. You will be responsible for providing first-level technical support to end-users via various channels, including phone, email, and ticketing systems.

Key Responsibilities:
  • Provide timely and effective technical assistance to resolve user issues related to hardware, software, and network connectivity.
  • Troubleshoot and resolve complex problems using analytical and problem-solving skills.
  • Configure and troubleshoot VPN connections to ensure secure access to company resources.
  • Maintain accurate records of all support requests and resolutions using a ticketing system.
  • Collaborate with internal teams to develop and maintain comprehensive IT documentation and knowledge base.
Requirements:
  • Bachelor's degree in Computer Science or related field.
  • At least 2 years of experience in IT technical support or related field.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.
How to Apply:

If you are a motivated and detail-oriented individual with a passion for delivering exceptional IT service, please submit your application, including your resume and cover letter, to [insert contact information].

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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