
IT Technical Support Professional
5 days ago
Cerebras Systems is revolutionizing the field of artificial intelligence by developing cutting-edge technology. As an IT Technical Support Professional, you will play a critical role in delivering exceptional support services to our users.
This position requires a strong background in both Mac and PC environments, as well as excellent troubleshooting skills. You will be responsible for providing first-level technical support to end-users via various channels, including phone, email, and ticketing systems.
Key Responsibilities:- Provide timely and effective technical assistance to resolve user issues related to hardware, software, and network connectivity.
- Troubleshoot and resolve complex problems using analytical and problem-solving skills.
- Configure and troubleshoot VPN connections to ensure secure access to company resources.
- Maintain accurate records of all support requests and resolutions using a ticketing system.
- Collaborate with internal teams to develop and maintain comprehensive IT documentation and knowledge base.
- Bachelor's degree in Computer Science or related field.
- At least 2 years of experience in IT technical support or related field.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- A competitive salary and benefits package.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
If you are a motivated and detail-oriented individual with a passion for delivering exceptional IT service, please submit your application, including your resume and cover letter, to [insert contact information].
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
-
Technical Support Manager
1 week ago
Sydney, New South Wales, Australia Latitude It Full timeOur client seeks a Deskside Support Manager to lead and enhance our on-site technical assistance. Join us to ensure seamless operations and exceptional user experiences.**Role Overview**: Manage a team of support specialists, resolve technical issues, and optimize deskside support processes for a productive and collaborative work...
-
Technical Support Specialist
1 week ago
Sydney, New South Wales, Australia LexisNexis Legal & Professional Full time $60,000 - $80,000 per yearAbout our TeamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part ofRELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to...
-
Network & Systems Support Engineer
1 week ago
Sydney, New South Wales, Australia FinXL IT Professional Services Full time $80,000 - $120,000 per yearFinXL IT Professional Services is an innovative Australian owned company providing our clients with technology enabled business solutions and consulting services. As the go-to mid-tier Service Provider for many Australian and International clients, FinXL enjoys a diverse client portfolio, boasting some of the industry leading: Telecommunication, Banking and...
-
Technical Support Professional
2 weeks ago
Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $120,000Technical Support Specialist Role OverviewThis is a career opportunity for experienced technical support professionals who are passionate about delivering exceptional customer experiences and driving business growth through innovative solutions.The ideal candidate will have a strong background in technical support, with expertise in troubleshooting complex...
-
Technical Support Professional
7 days ago
Sydney, New South Wales, Australia beBeeSupport Full time $90,000 - $120,000Job Title: Technical Support ProfessionalOverviewWe deliver comprehensive technical support to clients through multiple channels.This position is an excellent opportunity to join our Communication Services team as a Technical Support Professional in Melbourne/Sydney.We handle large volumes of mail packs, eCommunications and transactions, providing seamless...
-
Technical Support Professional
2 weeks ago
Sydney, New South Wales, Australia beBeeTechnical Full time $80,000 - $90,000Job Title: Technical Support ProfessionalThe primary role of this position is to deliver exceptional post-sales services to customers via multiple communication channels, ensuring a high level of customer satisfaction and support excellence.Main Responsibilities:Diagnose and resolve complex technical issues using advanced software tools and...
-
Technical Support Professional
6 days ago
Sydney, New South Wales, Australia beBeeSupport Full time $90,000 - $120,000**Job Summary**We are seeking an experienced Technical Support Professional to join our team. As a key member of our IT department, you will be responsible for providing high-quality technical support to end-users.This role is ideal for someone who is proactive, customer-focused and has a strong analytical mindset. You will work closely with our team to...
-
Technical Support Professional
4 days ago
Sydney, New South Wales, Australia beBeeTechnical Full time $80,000 - $105,000Job TitleThe role of a Technical Support Specialist is to provide customer service and technical assistance to internal and external stakeholders for SureSmile Software.Key responsibilities include managing all order- and software-related queries from customers, responding to calls and/or emails by gathering information and creating cases, supporting...
-
Technical Lead Consultant
1 week ago
Sydney, New South Wales, Australia Starboard It Full timeWe are looking for a **Technical Lead Consultant** to join our team, located in Sydney. This is a uniquely challenging role A customer-facing position providing a hybrid of technical consultancy and support (both onsite and remote).**Who are we?**Starboard IT is a growing Managed & Professional IT Services Provider founded by IT professionals passionate...
-
Technical Support Professional
2 weeks ago
Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $85,000Technical Support SpecialistWe're seeking a skilled Technical Support Specialist to join our team. As the first point of contact for veterinary customers, you'll provide expert support for our in-clinic diagnostic solutions. This role involves troubleshooting technical issues, responding to product inquiries, and collaborating with internal teams to deliver...