Technical Support Professional

5 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $90,000 - $120,000

**Job Summary**

We are seeking an experienced Technical Support Professional to join our team. As a key member of our IT department, you will be responsible for providing high-quality technical support to end-users.

This role is ideal for someone who is proactive, customer-focused and has a strong analytical mindset. You will work closely with our team to resolve technical issues, manage requests and provide expert advice on hardware and software.

In this role, you will:

  • Provide technical assistance to users on personal computer hardware and software.
  • Manage assigned requests within our service desk system, ensuring tasks are completed by priority.
  • Resolve user problems and queries in an effective and timely manner.
  • Provide users with a professional service, ensuring requests are regularly updated and realistic resolution times are provided.

**Requirements**

To be successful in this role, you will need:

  • 3-5 years of relevant IT support experience coupled with relevant tertiary qualifications.
  • Strong technical knowledge of desktop hardware and software.
  • Strong analytical and problem-solving skills.
  • Good time management and communication skills.
  • Ability to manage multiple problems at once and prioritise issues.
  • Strong knowledge of our Standard Operating Environment (SOE).

**Benefits**

We offer a dynamic and supportive work environment, where you can thrive and grow. Some of the benefits of working with us include:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A collaborative and inclusive team culture.

**Why Choose Us?**

We're a forward-thinking organisation that values innovation and excellence. We're committed to making a positive impact in our community and we're looking for like-minded individuals to join our team.

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