Technical Support Professional

4 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $90,000 - $130,000
Job Opportunity

The Technical Support Engineer role is pivotal within the Customer Experience and Success organization.

This remote-friendly position involves delivering seamless support experiences using Microsoft's AI technology. As a Technical Support Engineer, you will be responsible for owning, investigating, and resolving customer technical issues through effective collaboration and leveraging troubleshooting tools and practices.

Responsibilities:
  • Investigate and resolve customer technical issues through collaborative efforts and use of troubleshooting tools.
  • Lead or participate in building communities with peer delivery roles and share knowledge where appropriate.
  • Develop specific technical and professional proficiency to resolve customer issues through training and readiness.
  • Identify potential product defects and escalate appropriately to contribute to Microsoft product improvements.
Qualifications:

Required Qualifications:

  • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support experience.
  • OR 3+ years of technical support experience.
  • OR equivalent experience.

A proactive, collaborative, and customer-centric approach is essential for anticipating and mitigating cybersecurity threats.

Preferred Qualifications:

  • Chinese Proficiency.
  • Certifications: CISSP, CompTIA Security+, ISC2 CC.
  • Customer Service Foundations or equivalent training/experience.
  • Ability to communicate effectively with customer managers and executives on technical and business issues.
  • Strong organizational, time management, project management, and negotiation skills.
Key Skills:
  • Experience or working knowledge of FP/RN, phishing, and antimalware.
  • 2+ years of experience with Exchange or Office 365 (Exchange Online).
  • Preference for exposure to email threat protection technologies.

Ability to meet security screening requirements and maintain confidentiality.

Microsoft is an equal opportunity employer. Qualified applicants will be considered without regard to age, ancestry, citizenship, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex, sexual orientation, or any other characteristic protected by law.

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