IT Technical Support Professional
1 week ago
Technical Support Specialist Role:
">We are seeking an experienced technical support professional to provide high-quality assistance and support to our employees.
">Main Responsibilities:
">- Tech Support: Provide prompt and effective technical assistance to employees, addressing a wide range of issues with various systems and equipment.
- Ticket Management: Monitor and resolve incoming tickets in a timely manner, ensuring minimal downtime and optimal productivity.
- Hardware Configuration: Configure, maintain, and troubleshoot end-user computers, servers, and other corporate IT services to ensure smooth operation.
- Process Documentation: Develop and maintain accurate, up-to-date documentation for internal processes and procedures.
Requirements:
">- Minimum 3 years of experience in IT support or a related field.
- Strong troubleshooting skills, with expertise in Windows and Mac operating systems.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
This is an excellent opportunity for a motivated individual who is passionate about technology and committed to delivering exceptional customer service.
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