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Technical Support Professional
3 weeks ago
The primary function of this position is to provide high-quality support services to clients through various communication channels.
Key Responsibilities:
- Utilize technical expertise to diagnose and resolve complex issues in a timely manner.
- Develop and articulate ideas clearly, ensuring effective problem-solving and conflict resolution.
- Ensure customer satisfaction by providing prompt and professional responses to queries and concerns.
- Collaborate with internal teams to address customer-related matters and improve overall service delivery.
- Maintain up-to-date knowledge of relevant technologies and software solutions.
- Contribute to the development of technical documentation and knowledge base articles to enhance customer experience.
- Document all interactions and resolutions within the company's trouble ticket system for future reference.
- Provide on-site and off-site technical support to customers, including installation, maintenance, and training services.
- Act as a liaison between the company and its clients, addressing their needs and expectations.
About This Opportunity:
- Degree in Computer Science, Engineering, or related field.
- Minimum 3-5 years' experience in a related role.
- Excellent analytical and problem-solving skills, with a strong ability to multitask and prioritize tasks.
- Experience in customer service, technical support, and project management.
- Strong communication and interpersonal skills, with a focus on building relationships and resolving conflicts.
- Ability to travel up to 35% for on-site assignments.
Requirements:
- Fluent English language proficiency.
- Valid driver's license and passport.
Working Environment:
This role requires working in a fast-paced environment, collaborating with cross-functional teams, and adapting to changing priorities and deadlines.
