Technical Support Professional

8 hours ago

Sydney, New South Wales, Australia beBeeSupport Full time $90,000 - $120,000

Job Title: Technical Support Professional

Overview

We deliver comprehensive technical support to clients through multiple channels.

This position is an excellent opportunity to join our Communication Services team as a Technical Support Professional in Melbourne/Sydney.

We handle large volumes of mail packs, eCommunications and transactions, providing seamless experiences for our clients.

Main Responsibilities
  • Provide expert technical assistance to internal and external customers via ticketing systems, phone calls, and emails.
  • Take ownership of issues from initial report to resolution, adhering to strict response and resolution service level agreements.
  • Analyze data processing failures, identify recurring patterns and collaborate with stakeholders to implement preventative measures.
  • Conduct incident analysis, articulate the impact on business operations and Application Support teams.
  • Monitor systems, perform health checks and log analysis to detect anomalies.
Key Requirements
  • A solid foundation in core technologies and ITIL service management principles.
  • Minimum 3 years' experience in customer-facing roles or technical support positions.
  • Commercial programming experience (at least 2 years).
  • Familiarity with Windows, Unix, Perl and databases.
PREFERRED QUALIFICATIONS
  • Previous experience in technology development support.
  • University degree in Information Technology, Information Systems or Computer Science.

We offer flexible work arrangements to balance work and lifestyle. We provide rewards to promote your well-being and that of your family.

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