Customer Service Manager for Freight Forwarding Operations

6 days ago


Brisbane, Queensland, Australia People Group Full time
About the Role

We are seeking an experienced Customer Service Manager to lead our freight forwarding operations team. As a key member of our People Group, you will be responsible for guiding the team to deliver exceptional customer service throughout the acquisition, onboarding, and retention phases.

Key Responsibilities
  • Mentor and train branch staff to deliver excellent customer service levels.
  • Guide the Customer Service Team to reach annual GP & Margin targets for allocated clients.
  • Drive the implementation of the Client Contact Plan (CCP) ensuring agreed targets are met individually and collectively.
  • Achieve state-agreed speed of invoicing targets and maintain WIPs and Accruals at agreed levels.
  • Ensure seamless transition from sales to customer services teams.
What You'll Need to Succeed
  • Bachelor's Degree in Logistics with 5+ years' experience in the industry or equivalent.
  • Effective task management and responsibility-taking skills.
  • Customer Service Manager experience.
  • Meticulous attention to detail and excellent communication skills.
  • Problem-solving skills and a driver's license for domestic travel.
What We Offer
  • A highly competitive salary and opportunity for career growth.
  • A supportive team environment that values mentorship and collaboration.


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