Customer Service Manager for Freight Forwarding Operations
6 days ago
We are seeking an experienced Customer Service Manager to lead our freight forwarding operations team. As a key member of our People Group, you will be responsible for guiding the team to deliver exceptional customer service throughout the acquisition, onboarding, and retention phases.
Key Responsibilities- Mentor and train branch staff to deliver excellent customer service levels.
- Guide the Customer Service Team to reach annual GP & Margin targets for allocated clients.
- Drive the implementation of the Client Contact Plan (CCP) ensuring agreed targets are met individually and collectively.
- Achieve state-agreed speed of invoicing targets and maintain WIPs and Accruals at agreed levels.
- Ensure seamless transition from sales to customer services teams.
- Bachelor's Degree in Logistics with 5+ years' experience in the industry or equivalent.
- Effective task management and responsibility-taking skills.
- Customer Service Manager experience.
- Meticulous attention to detail and excellent communication skills.
- Problem-solving skills and a driver's license for domestic travel.
- A highly competitive salary and opportunity for career growth.
- A supportive team environment that values mentorship and collaboration.
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Brisbane, Queensland, Australia Pace Appointments Full timeCustomer Service Role in Freight ForwardingWe are seeking a skilled and proactive Customer Service Specialist to join our team at Pace Appointments, specializing in freight forwarding services. As a key member of our team, you will be responsible for providing exceptional customer service to our valued clients, ensuring their needs are met, and their...
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Freight Forwarding Operations Manager
7 days ago
Brisbane, Queensland, Australia People Group Full timeJob OverviewWe are seeking an experienced Freight Forwarding Operations Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer service and driving business growth.
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Brisbane, Queensland, Australia People Group Full timeAbout the RoleWe are seeking a highly skilled Freight Forwarding Customer Service Team Lead to join our dynamic team at People Group.The successful candidate will have experience in customer service within freight forwarding and proven people management skills, with the ability to coach and lead a team in a fast-paced logistics setting to achieve service...
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Freight Forwarding Operations Manager
6 days ago
Brisbane, Queensland, Australia Pace Appointments Full timeJob Overview: Pace Appointments is seeking a highly skilled and experienced Freight Forwarding Operations Manager to join their team. This role offers an exciting opportunity to work with a leading freight and logistics provider, leveraging your expertise in client management and supply chain solutions.About the Role: As a Senior Client Services...
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Customer Service Supervisor
4 days ago
Brisbane, Queensland, Australia People Group Full timeWe are seeking a skilled Customer Service Supervisor to join our team at People Group, a global leader in international transport and logistics.About the RoleAs a Customer Service Supervisor, you will be responsible for overseeing customer service operations, ensuring that clients receive excellent service across all interactions. This role is essential in...
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Freight Forwarding Sales Manager
4 weeks ago
Brisbane, Queensland, Australia Hellmann Worldwide Logistics Full timeAbout Hellmann Worldwide LogisticsWe are a global logistics company that values relationship and strives to provide exceptional customer experiences.About the JobWe are seeking a dedicated and experienced National Key Account Manager to join our team in Brisbane. The successful candidate will have a proven track record in freight forwarding and sales, and...
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Freight Forwarding Sales Professional
1 month ago
Brisbane, Queensland, Australia Pace Appointments Full timePace Appointments QLD Partnership OpportunityWe are proud to partner with a forward-thinking and customer-centric freight and logistics provider. This innovative company offers reliable, flexible, and personalized supply chain solutions for freight management needs.As a key member of our team, you will drive activity to identify and gain new business...
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Freight Forwarding Operations Specialist
4 weeks ago
Brisbane, Queensland, Australia People Group Full timeJob SummaryWe are seeking a highly skilled Freight Forwarding Operations Specialist to join our team at People Group. As an Import Ocean Operator, you will be responsible for ensuring the smooth and efficient movement of goods from overseas to our Australian customers.Key ResponsibilitiesLodge Sea Cargo Reports and Under BondsCheck pre-alert documents for...
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Brisbane, Queensland, Australia PATH4 Group Full timeJob Title: Freight Forwarding Business Development ManagerEstimated Salary: AU$90,000 - AU$120,000 per annum.Location: BrisbaneAbout PATH4 GroupPATH4 Group is an international organisation with a strong global presence and a long-term career opportunity in freight forwarding. This challenging and rewarding experience is highly regarded and offers a unique...
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Freight Forwarding Operations Coordinator
4 days ago
Brisbane, Queensland, Australia People Group Full time18th November, 2024 Your new companyThis company delivers exceptional logistics solutions, driven by a Global Integrated Management System that enhances efficiency across every aspect of their operations. By proactively assessing and minimizing risks, they ensure that their services are not only effective but also safe and compliant. What truly sets them...
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Freight Forwarder Business Development Manager
4 weeks ago
Brisbane, Queensland, Australia PATH4 Group Full timeBusiness Development Manager - International Freight ForwarderPATH4 Group is seeking a highly motivated and ambitious sales professional to propel our business development efforts and grow our customer base. As a Business Development Manager, you will be responsible for achieving new business targets, identifying and engaging new prospective customers, and...
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Brisbane, Queensland, Australia Hellmann Worldwide Logistics Full timeAbout UsAt Hellmann Worldwide Logistics, we are a global logistics company that prioritizes relationships and puts our people at the heart of everything we do. Our culture is built on core values including caring, entrepreneurship, forward-thinking, reliability, and more.The RoleWe are seeking a dedicated and experienced Freight Forwarding National Key...
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Export Operator
3 weeks ago
Brisbane, Queensland, Australia PATH4 Group Full timeThe PATH4 Group is a progressive member of the Global Logistics Industry. This organisation provides a tailored service to meet any logistics need required.Due to the high attention to detail and steady growth rates, this Forwarding organisation has created a great reputation for itself.This role involves being the liaison point for all Export Customers,...
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Freight Forwarding Coordinator
4 weeks ago
Brisbane, Queensland, Australia People Group Full timeAbout the RoleWe are seeking a skilled Cartage Coordinator to join our operations team. As a key member of our team, you will be responsible for coordinating timely deliveries, arranging quarantine inspection bookings, and managing the status of jobs through accurate data entry and communication with stakeholders.Key ResponsibilitiesCoordinate deliveries and...
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Logistics Graduate
2 weeks ago
Brisbane, Queensland, Australia PATH4 Group Full timeJob Title: Logistics Graduate - Global Freight ForwarderJob Description: We are seeking a Logistics Graduate to join our team at PATH4 Group. As a Graduate in International Logistics, you will be responsible for working closely with leading freight forwarders to develop your skills in global logistics.Key Responsibilities:* Learn about exporting out of...
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Freight Forwarding Sales Executive
1 week ago
Brisbane, Queensland, Australia Hellmann Worldwide Logistics Full timeAbout Hellmann Worldwide LogisticsAt Hellmann, we are passionate about providing exceptional customer experiences and driving business growth. Our team is dedicated to delivering innovative logistics solutions that meet the evolving needs of our customers.We offer a competitive remuneration package, including a salary of $90,000 - $120,000 per annum,...
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Sales Professional
3 weeks ago
Brisbane, Queensland, Australia Pace Appointments Full timePace Appointments QLD is proud to collaborate with a pioneering freight and logistics provider. As an independently owned and operated company with a highly experienced team and strong global reach, they offer reliable, flexible, and personalized supply chain solutions for their clients' freight management needs.As a Sales Professional, you will drive...
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Customer Service Operations Manager
4 days ago
Brisbane, Queensland, Australia CEVA Logistics Full timeCEVA Logistics, a global leader in supply chain solutions, offers an exciting opportunity for a Customer Service Operations Manager to join our team in Eagle Farm QLD. This challenging role is responsible for overseeing customer service operations, ensuring exceptional service delivery across all interactions.We are seeking an experienced professional with a...
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National Key Account Manager
4 weeks ago
Brisbane, Queensland, Australia Hellmann Worldwide Logistics Full timeAbout the RoleWe are seeking a highly skilled National Key Account Manager to join our team at Hellmann Worldwide Logistics. As a key member of our sales team, you will be responsible for developing and maintaining strong relationships with our national key accounts, driving business growth and identifying new sales opportunities.Key ResponsibilitiesMaintain...
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National Key Account Manager
4 weeks ago
Brisbane, Queensland, Australia Hellmann Worldwide Logistics Full timeAbout the RoleWe are seeking a highly skilled National Key Account Manager to join our team at Hellmann Worldwide Logistics. As a key member of our sales team, you will be responsible for developing and maintaining strong relationships with our national key accounts, identifying new business opportunities, and driving revenue growth.Key...