Customer Success Representative

14 hours ago


Adelaide, South Australia Plenti Full time
About the Role

We are seeking a highly motivated and driven individual to join our Sales team as a Customer Success Representative. This role is ideal for someone who is passionate about delivering exceptional customer experiences and has a strong desire to grow with a dynamic fintech company.

As a Customer Success Representative, you will be responsible for working closely with customers to help them achieve their financial goals through Plenti's faster and fairer loans. You will be a key part of our Sales operations, working alongside a high-performing team to deliver sales growth each month.

Key Responsibilities:
  • Build relationships with customers to understand their needs and preferences
  • Work with customers to secure new loans through multiple channels, including inbound/outbound calls and email enquiries
  • Provide personalized support to customers throughout the loan application process
  • Collaborate with internal teams to ensure seamless customer experiences
What We're Looking For

We are looking for an ambitious and proactive individual with a strong passion for sales and relationship management. If you have excellent communication skills, a hunger to succeed, and a willingness to learn and grow with our business, then we want to hear from you.

The ideal candidate will have:

  • Exceptional time management and organization skills
  • Strong verbal and written communication skills
  • A collegiate attitude, with a focus on building strong relationships with colleagues
What We Offer

In return for your hard work and dedication, we offer a competitive salary package, including an estimated annual salary of $60,000 - $80,000 AUD, depending on experience. You will also have the opportunity to work in a dynamic and innovative environment, with a range of benefits, including:

  • Flexible working arrangements
  • Volunteer and study leave
  • M monthly social events and office snacks

We are committed to diversity and inclusion, and welcome applications from candidates with diverse backgrounds and perspectives.



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