Patient Liaison Specialist

1 month ago


Bowen Hills, Queensland, Australia The Aushealth Hospital Research Fund Ltd Full time
About the Role

We are seeking a highly motivated and proactive individual to join our team as a Patient Liaison Specialist. As a key member of our team, you will be responsible for liaising with patients, medical consultants, and external organisations relating to hospital fees and charges.

Key Responsibilities:

  • Liaising with patients, medical consultants, and external organisations relating to hospital fees and charges.
  • Meet patients in the hospital to obtain financial consent, relevant admission & private health insurance paperwork to collect fees.
  • Assisting with the resolution of account queries for patients and health funds.
  • Providing exceptional customer service through building and maintaining effective relationships.
  • Maintaining confidentiality of patient records.
  • Ensuring all contractual requirements, privacy and ACCC/ASIC debt collection guidelines are adhered to.

Requirements:

  • Prior experience in a similar healthcare role (desirable, but not essential).
  • Excellent interpersonal and communication skills.
  • Exceptional organisation and time management.
  • An understanding of private health insurance cover and associated processes (desirable).
  • Excellent computer literacy skills with proficiency in the MS Office suite (essential).
  • Resilience in having challenging conversations and ability to empathise with vulnerable customers including those facing hardship.
  • Ability to work collaboratively with a multi-disciplinary team.
  • Ability to problem solve and negotiate.
  • High level of accuracy and attention to detail.

What We Offer:

  • Increased take-home pay with access to salary sacrifice, as part of a charity.
  • Access to salary packaging and novated leasing.
  • Support for your success including industry leading on-the-job training and personal development.
  • Support to attain competencies in performing the PLO role.
  • Employment Assistant Program (EAP).
  • Being an integral part of assisting our scientific research into cancer and diabetes.

Appointment to this role is conditional upon the provision of a National Police Check, a satisfactory pre-employment drug and alcohol screening, eligibility to live and work in Australia and maintenance of your vaccination history. It is a requirement of this role that you are and remain fully vaccinated against COVID-19.



  • Bowen Hills, Queensland, Australia The Aushealth Hospital Research Fund Ltd Full time

    About the Role:We are seeking a Patient Liaison Specialist to join our team at The Aushealth Hospital Research Fund Ltd. As a key member of our team, you will play a critical role in ensuring seamless interactions between patients, medical consultants, and external organizations.Key Responsibilities:Liaise with patients, medical consultants, and external...


  • Bowen Hills, Queensland, Australia The Aushealth Hospital Research Fund Ltd Full time

    Job OverviewAusHealth Hospital Research Fund Ltd is seeking a motivated and organized Patient Liaison Specialist to join our team based at our office in Bowen Hills QLD. As a key member of our healthcare support team, you will be responsible for ensuring seamless communication between patients, medical consultants, and external organizations.About the...

  • Patient Liaison

    4 weeks ago


    Bowen Hills, Queensland, Australia The Aushealth Hospital Research Fund Ltd Full time

    About the RoleWe are seeking a highly motivated and proactive individual to join our team as a Patient Liaison. In this role, you will be responsible for liaising with patients, medical consultants, and external organisations relating to hospital fees and charges.Key Responsibilities:Liaising with patients, medical consultants, and external organisations...


  • Bowen Hills, Queensland, Australia The Aushealth Hospital Research Fund Ltd Full time

    About the RoleAs a key member of our team, you will be responsible for building effective relationships with patients, medical consultants, and external organisations to resolve hospital fees and charges.Key ResponsibilitiesLiaising with patients and medical consultants to resolve account queries and ensure timely payment of hospital fees.Meeting patients in...


  • Bowen Hills, Queensland, Australia The Aushealth Hospital Research Fund Ltd Full time

    Job SummaryWe are seeking a self-motivated and proactive individual to join our team as a Patient Liaison at The Aushealth Hospital Research Fund Ltd in Bowen Hills, QLD.About the RoleThis is a permanent full-time and part-time opportunity with a rotating roster between 7:30am and 6:30pm. As a Patient Liaison, you will be responsible for liaising with...


  • Bowen Hills, Queensland, Australia The Aushealth Hospital Research Fund Ltd Full time

    About the RoleAs a Medical Billing Coordinator, you will play a vital role in supporting our team at The Aushealth Hospital Research Fund Ltd. Your primary responsibility will be to liaise with patients, medical consultants, and external organisations regarding hospital fees and charges.You will meet with patients in hospitals to obtain financial consent,...


  • Seven Hills, Queensland, Australia Grace Worldwide Full time

    About the RoleWe are seeking a highly skilled and experienced Global Trade Liaison Specialist to join our dynamic team in Seven Hills. This exciting opportunity involves managing shipping schedules, ensuring full document compliance, and collaborating with customers, overseas agents, Customs, Quarantine, and 3rd Party Service Providers.As a key member of our...


  • Bowen Hills, Queensland, Australia SULLIVAN NICOLAIDES PATHOLOGY Full time

    About the OpportunitySullivan Nicolaides Pathology is seeking a skilled part-time Cardiac Scientist to join our team at the Bowen Hills Laboratory. As a key member of our cardiac measurement services team, you will play a vital role in delivering high-quality patient care and contributing to the timely release of results to doctors and specialists.Key...


  • Bowen Hills, Queensland, Australia ACM Recruitment Pty Ltd Full time

    Role OverviewCasual Pool - Registered Nurse – Residential Program at ACM Recruitment Pty LtdWe are seeking multiple Registered Nurses to join a pool of dedicated staff working within a residential program at our luxury rehab facility. The role involves providing medical oversight to the residential program, both at admissions and onsite, with a focus on...


  • Bowen Hills, Queensland, Australia Powerlink Queensland Full time

    About Powerlink QueenslandAt Powerlink, we believe that a career should be more than just a job. We're working at the heart of Queensland's energy transformation and need talented individuals to join our team.SalaryThe estimated annual salary for this position is around $85,000-$110,000 AUD, depending on experience.Job DescriptionWe're seeking an...


  • Bowen Hills, Queensland, Australia SULLIVAN NICOLAIDES PATHOLOGY Full time

    About the CompanySULLIVAN NICOLAIDES PATHOLOGY is a leading pathology practice in Australia, providing comprehensive services to patients and doctors across Queensland and New South Wales. With over 3000 employees and a strong commitment to learning and development, we foster a culture of support and patient care.


  • Bowen Hills, Queensland, Australia Cornerstone Medical Recruitment Full time

    Dynamic General Practitioner RoleAbout the Clinic:This innovative medical practice in Bowen Hills offers a highly customizable work environment to suit the needs of GPs. The clinic features large, naturally lit consultation rooms with adjustable air-conditioning, treatment beds, and window blinds, providing comfort and efficiency.Three separate waiting rooms...


  • Bowen Hills, Queensland, Australia SULLIVAN NICOLAIDES PATHOLOGY Full time

    About Sullivan Nicolaides PathologyWe are one of the largest pathology practices in Australia, providing comprehensive services to patients and doctors across Queensland and New South Wales.With over 3000 employees, we deliver on our promise of learning and development, career progression, and a true culture of support.About the OpportunityWe have an...


  • Bowen Hills, Queensland, Australia SULLIVAN NICOLAIDES PATHOLOGY Full time

    {"About this Opportunity": "We are seeking a motivated and skilled Medical Laboratory Scientist to join our Haematology department in our state-of-the-art laboratory at Bowen Hills. The successful candidate will have the opportunity to work with a range of automated laboratory equipment and receive industry-leading training in microscopic and digital blood...


  • Bowen Hills, Queensland, Australia Cornerstone Medical Recruitment Full time

    Family Doctor (VR GP) - Bowen HillsAbout the Practice:Bowen Hills is home to our innovative clinic, designed to provide a highly customizable work environment for GPs. Our large, naturally lit consultation rooms come equipped with adjustable air-conditioning, treatment beds, and window blinds, ensuring comfort and efficiency.We have three separate waiting...


  • Bowen Hills, Queensland, Australia Air Liquide Full time

    Air Liquide Healthcare Australia is a leading supplier of medical gases, homecare, and sleep services. We specialize in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.We are seeking an experienced professional to enhance customer care and manage sleep apnea treatments at our Newstead clinic.This role is ideal for a...


  • Bowen Hills, Queensland, Australia St Vincent's Health Australia Full time

    Job DescriptionWe are seeking a skilled Technical Support Officer to join our team at St Vincent's Health Australia.Key Responsibilities:To provide technical support to staff and patients, resolving issues in a timely and efficient manner.To maintain accurate records of support requests and resolutions.To collaborate with other departments to ensure seamless...


  • Bowen Hills, Queensland, Australia Powerlink Queensland Full time

    At Powerlink Queensland, we're working at the heart of the state's energy transformation. We need people who want to help us deliver a world-class energy future and ensure we continue to navigate through this once-in-a-generation energy challenge.As a Cultural Heritage Support Officer, you'll help us connect a more sustainable energy future for more than...


  • Sunnybank Hills, Queensland, Australia Healthscope Full time

    Job Title: Clinical Nurse SpecialistWe are seeking a highly skilled and experienced Clinical Nurse Specialist to join our team at Sunnybank Private Hospital. As a Clinical Nurse Specialist, you will be responsible for providing high-quality patient care and leading a team of nurses in the Day Surgery and Endoscopy Units.Key Responsibilities:Admit patients...


  • Bowen Hills, Queensland, Australia SULLIVAN NICOLAIDES PATHOLOGY Full time

    About Sullivan Nicolaides PathologyWe are a leading diagnostic testing laboratory in Australia, providing a comprehensive service to doctors, private hospitals, and aged care facilities in Queensland, northern NSW, and the Northern Territory.Our team is dedicated to delivering high-quality patient care through our shared vision and commitment to...