Patient Liaison Specialist

2 weeks ago


Bowen Hills, Queensland, Australia The Aushealth Hospital Research Fund Ltd Full time

About the Role:

We are seeking a Patient Liaison Specialist to join our team at The Aushealth Hospital Research Fund Ltd. As a key member of our team, you will play a critical role in ensuring seamless interactions between patients, medical consultants, and external organizations.

Key Responsibilities:

  • Liaise with patients, medical consultants, and external organizations regarding hospital fees and charges.
  • Meet patients in the hospital to obtain financial consent and relevant admission paperwork.
  • Assist with the resolution of account queries for patients and health funds.
  • Provide exceptional customer service through effective relationship building.
  • Maintain confidentiality of patient records and adhere to contractual requirements, privacy guidelines, and regulatory standards.

Requirements:

  • Prior experience in a similar healthcare role (desirable but not essential).
  • Excellent interpersonal and communication skills.
  • Exceptional organizational and time management skills.
  • Understanding of private health insurance cover and associated processes (desirable).
  • Excellent computer literacy skills with proficiency in MS Office suite.
  • Resilience in handling challenging conversations and ability to empathize with vulnerable customers.
  • Ability to work collaboratively with a multi-disciplinary team.
  • Problem-solving and negotiation skills.
  • High level of accuracy and attention to detail.

What We Offer:

  • Increased take-home pay through salary sacrifice.
  • Access to salary packaging and novated leasing.
  • Support for your success, including industry-leading on-the-job training and personal development.
  • Employment Assistance Program (EAP).
  • The opportunity to be part of a dynamic team contributing to groundbreaking medical research.

Application Information:

Please apply now if you are highly motivated and passionate about delivering exceptional customer service.



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