Patient Liaison Specialist
2 weeks ago
About the Role:
We are seeking a Patient Liaison Specialist to join our team at The Aushealth Hospital Research Fund Ltd. As a key member of our team, you will play a critical role in ensuring seamless interactions between patients, medical consultants, and external organizations.
Key Responsibilities:
- Liaise with patients, medical consultants, and external organizations regarding hospital fees and charges.
- Meet patients in the hospital to obtain financial consent and relevant admission paperwork.
- Assist with the resolution of account queries for patients and health funds.
- Provide exceptional customer service through effective relationship building.
- Maintain confidentiality of patient records and adhere to contractual requirements, privacy guidelines, and regulatory standards.
Requirements:
- Prior experience in a similar healthcare role (desirable but not essential).
- Excellent interpersonal and communication skills.
- Exceptional organizational and time management skills.
- Understanding of private health insurance cover and associated processes (desirable).
- Excellent computer literacy skills with proficiency in MS Office suite.
- Resilience in handling challenging conversations and ability to empathize with vulnerable customers.
- Ability to work collaboratively with a multi-disciplinary team.
- Problem-solving and negotiation skills.
- High level of accuracy and attention to detail.
What We Offer:
- Increased take-home pay through salary sacrifice.
- Access to salary packaging and novated leasing.
- Support for your success, including industry-leading on-the-job training and personal development.
- Employment Assistance Program (EAP).
- The opportunity to be part of a dynamic team contributing to groundbreaking medical research.
Application Information:
Please apply now if you are highly motivated and passionate about delivering exceptional customer service.
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