Patient Liaison Specialist
1 week ago
About the Role
As a key member of our team, you will be responsible for building effective relationships with patients, medical consultants, and external organisations to resolve hospital fees and charges.
Key Responsibilities
- Liaising with patients and medical consultants to resolve account queries and ensure timely payment of hospital fees.
- Meeting patients in the hospital to obtain financial consent and relevant admission paperwork.
- Providing excellent customer service through effective communication and problem-solving skills.
- Maintaining confidentiality of patient records and adhering to contractual requirements and guidelines.
Requirements
- Prior experience in a similar healthcare role, with excellent interpersonal and communication skills.
- Exceptional organisation and time management skills, with proficiency in MS Office.
- An understanding of private health insurance cover and associated processes.
- Resilience in having challenging conversations and ability to empathise with vulnerable customers.
- Ability to work collaboratively with a multi-disciplinary team and problem solve.
What We Offer
- Increased take-home pay with access to salary sacrifice.
- Access to salary packaging and novated leasing.
- Support for your success, including industry-leading on-the-job training and personal development.
- Employment Assistant Program (EAP).
About Us
AusHealth is an Australian-owned health and wellbeing charity, providing services for workplaces, hospitals, and healthcare services, with profits funding ground-breaking medical research.
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