Healthcare Liaison Specialist

1 week ago


Bowen Hills, Queensland, Australia The Aushealth Hospital Research Fund Ltd Full time

Job Summary


We are seeking a self-motivated and proactive individual to join our team as a Patient Liaison at The Aushealth Hospital Research Fund Ltd in Bowen Hills, QLD.



About the Role


This is a permanent full-time and part-time opportunity with a rotating roster between 7:30am and 6:30pm. As a Patient Liaison, you will be responsible for liaising with patients, Medical Consultants, and external organisations relating to hospital fees and charges.


Your day-to-day tasks will include meeting patients in the hospital to obtain financial consent, relevant admission & private health insurance paperwork to collect fees, assisting with the resolution of account queries for patients and Health funds, providing exceptional customer service through building and maintaining effective relationships, and ensuring all contractual requirements, Privacy and ACCC/ASIC Debt Collection Guidelines are adhered to.



About You


To be successful in this role, you will have prior experience in a similar healthcare role (desirable, but not essential), excellent interpersonal and communication skills, exceptional organisation and time management, an understanding of private health insurance cover and associated processes (desirable), excellent computer literacy skills with proficiency in the MS Office suite (essential), resilience in having challenging conversations and ability to empathise with vulnerable customers including those facing hardship, ability to work collaboratively with a multi-disciplinary team, ability to problem solve and negotiate, and high level of accuracy and attention to detail.



Benefits


We offer increased take-home pay with access to salary sacrifice, access to Salary Packaging and Novated Leasing, support for your success including industry leading on-the-job training and personal development, support to attain competencies in performing the PLO role, Employment Assistant Program (EAP), and being an integral part of assisting our Scientific Research into Cancer and Diabetes.



What We Offer


AusHealth is an Australian-owned health and wellbeing charity providing services for workplaces, hospitals, and healthcare services with the profits funding ground-breaking medical research. Appointment to this role is conditional upon the provision of a National Police Check, a satisfactory pre-employment drug and alcohol screening, eligibility to live and work in Australia, and maintenance of your vaccination history. It is a requirement of this role that you are and remain fully vaccinated against COVID-19.



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