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Customer Service Representative

2 months ago

Adelaide, South Australia Regional Express (Rex) Full time
{"title": "Customer Service Officer Role", "description": "Key Responsibilities

We are seeking a highly motivated individual to join our team as a Customer Service Officer at Adelaide Airport.

This role involves providing exceptional customer service, handling check-in, departure, and arrival services, as well as assisting with flight operations and lounge duties.

Key Responsibilities:

  • Deliver outstanding customer service to domestic and regional passengers
  • Process check-in, departure, and arrival services for Rex flights
  • Assist with flight operations, including editing flights and sales reporting
  • Provide exceptional service in the Rex Lounge, including processing guests and restocking
  • Assist customers with special needs and damaged/lost baggage enquiries

Requirements

To be successful in this role, you will need:

  • Able to obtain an ASIC (Aviation Security Identification Card) and Aerobridge licence
  • Able to work shift work, including early starts, evenings, and weekend work
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment and a commitment to on-time performance
  • Computer literacy of a high degree

How to Apply

If you are interested in this role, please submit your application with a copy of your CV and cover letter via the apply button.

", "lang_code": "en-US"}