Customer Service Coach

2 months ago


City of Rockingham, Australia Workskil Australia Ltd Full time

About the Role

We are seeking a highly motivated and dedicated Customer Service Coach to join our team at Workskil Australia Ltd. As a Customer Service Coach, you will play a vital role in helping our customers achieve their employment goals.

Key Responsibilities

  • Assist customers in improving their capacity to find meaningful and sustainable employment.
  • Undertake marketing of customers to suitable employers and run group-based job search sessions to motivate and promote further job opportunities.
  • Develop and maintain positive relationships with customers, employers, and other stakeholders.
  • Work collaboratively with the team to achieve individual and team targets.

About You

To be successful in this role, you will need to demonstrate:

  • A passion for helping people find employment.
  • Outstanding interpersonal skills and the ability to develop positive relationships.
  • The ability to assess, match, and refer customers to appropriate job opportunities.
  • Strong administration skills and IT literacy, including data entry and typing skills.
  • Attention to detail and the ability to work under pressure.

What We Offer

As a Customer Service Coach at Workskil Australia Ltd, you will have the opportunity to work in a dynamic and supportive team environment. You will also have access to ongoing training and development opportunities to help you achieve your career goals.

How to Apply

To apply for this role, please submit your application, including a cover letter and resume, to [insert contact details]. We look forward to hearing from you.


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