Employment Coach
4 weeks ago
We are a national not-for-profit and charitable organisation, with almost 40 years of supporting Australians to achieve sustained economic and social self-reliance.
Our mission is to provide a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.
A Competitive Salary for a Challenging RoleA competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia Ltd is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.
This generous remuneration package reflects our commitment to attracting and retaining top talent in the industry.
Job Description: Employment CoachWe are seeking an experienced Employment Coach to join our team at our Rockingham Site.
The successful candidate will work with a caseload of customers, assisting them to improve their capacity to find meaningful sustainable work.
You will focus on assessing, matching and referring customers to appropriate job opportunities, as well as advocating directly to employers.
This challenging role requires outstanding interpersonal skills, attention to detail and the ability to work under pressure.
If you have previous experience in the employment services, customer service, retail, hospitality or call centre industry, we encourage you to apply.
Benefits of Working with UsWe offer a positive team culture where high performance can thrive.
Our employees enjoy excellent customer service, integrity and honesty in our workplace.
We value employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team.
In return for your truly valued contribution, we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.
We work hard every day to:
- Work with our Customers to secure great long-term job opportunities.
- Meet the labour needs of business and industry through quality recruitment services at no cost.
- Assist businesses with diversifying their workforce.
- Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
- Deliver work experience projects to the community.
We strive to conduct our business with the highest degree of care, integrity, respect, honesty and service.
We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.
What You Need to SucceedTo be successful in this role, you will need:
- Demonstrate a passion and drive for helping people find employment;
- Demonstrate outstanding interpersonal skills and ability to develop positive relationships;
- Demonstrate the ability to assess, match and refer customers to appropriate job opportunities and to advocate directly to employers;
- Demonstrate the ability to achieve individual targets and work to clearly defined KPIs;
- Demonstrate a minimum typing speed of 30 WPM;
- Demonstrate strong administration skills and IT literacy, data entry and typing skills, Word, Excel and Outlook experience;
- Demonstrate attention to detail and ability to work under pressure; and
- Demonstrate previous experience in the employment services, customer service, retail, hospitality, call centre industry or similar will be highly regarded.
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