Customer Service Liaison

7 days ago


City of Rockingham, Australia Workskil Australia Ltd Full time

About the Role

We are seeking a highly skilled Customer Service Liaison to join our team at Workskil Australia Ltd.

This challenging role involves providing exceptional customer service, being the face of our organisation and ensuring that all visitors have a positive experience. The successful candidate will have strong administration skills, be able to multitask effectively and maintain a calm and professional approach in difficult situations.

Key Responsibilities:

  • Providing Excellent Customer Service: Respond to customer inquiries in a timely and professional manner, resolving issues and providing accurate information.
  • Administrative Support: Provide administrative support to the team, including data entry, filing and maintaining accurate records.
  • Maintaining a Positive Environment: Ensure that all visitors have a positive experience, providing a warm welcome and assisting with any queries they may have.

The ideal candidate will have:

  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with customers, colleagues and management.
  • Administration Experience: Previous experience in an administrative role, with a strong understanding of Microsoft Office Suite.
  • Cultural Competence: The ability to work with culturally diverse people, ex-offenders, youth and disadvantaged groups.

We offer a competitive salary package, including a base salary of $65,000 per annum, plus superannuation and access to salary packaging benefits. If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application.

About Us

Workskil Australia Ltd is a national not-for-profit and charitable organisation, dedicated to supporting Australians to achieve sustained economic and social self-reliance. We provide a range of employment, work experience, disability, youth and community services across New South Wales, South Australia, Western Australia and Victoria.

We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team.



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