Member Experience Advocate

1 week ago

Melbourne, Victoria, Australia beBeeInsurance Full time $89,400 - $109,900
Job Title: Member Relations Consultant

The Member Relations Consultant plays a vital role in delivering timely solutions and resolutions to member feedback, inquiries, and complaints related to insurance products, emergency roadside assistance, and other relevant services.

Main Responsibilities:
  • Acknowledge, respond, case manage, and resolve complaints within agreed service level agreements, underwriting, and regulatory guidelines.
  • Investigate, research, and analyze policies, premiums, claims details, prepare case file notes, and communicate with regulatory bodies within specified timeframes.
  • Communicate, investigate, negotiate, and manage complaints while working with stakeholders to determine fair and reasonable outcomes for members.
  • Analyze processes and product coverage, identifying opportunities for development and reporting defects in system processes.
Requirements:
  • Minimum 3 years' experience in dispute resolution, financial services, and/or general insurance fields.
  • Strong understanding and experience in dispute resolution.
  • Well-developed analytical, problem-solving, and negotiation skills.
  • Strong interpersonal, relationship building, and networking abilities.
  • Ability to identify and develop process improvements.
Benefits:
  • Develop expertise in resolving complex issues and negotiating effective outcomes.
  • Contribute to the growth and success of our organization by providing high-quality service to our members.
  • Work collaboratively with cross-functional teams to drive business results and improve operational efficiency.
Why Join Us:
  • We offer a dynamic and supportive work environment that fosters growth, learning, and innovation.
  • Our team is passionate about delivering exceptional service and making a positive impact on our members' lives.
  • Opportunities for professional development and career advancement are available for those who excel in their roles.

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