
Customer Experience Advocate
1 day ago
We are seeking a skilled Customer Experience Advocate to join our National Customer Care team.
Key Responsibilities:- Deliver exceptional customer service via phone and email, striving for first-contact resolution.
- Manage and expedite orders to meet delivery expectations and performance metrics.
- Proactively identify customer needs and offer effective solutions.
- Participate in ongoing training to stay up-to-date with systems, products, and processes.
- Minimum 2 years of customer-facing experience.
- Strong communication and problem-solving skills.
- A proactive, team-oriented mindset.
- Resilience and a passion for delivering outstanding customer experiences.
As a key member of our team, you will have the opportunity to make a meaningful impact on our customers' lives. If you are passionate about providing exceptional customer service and working collaboratively as part of a dynamic team, we encourage you to apply for this exciting role.
What We're Looking For:- Someone who is committed to delivering exceptional customer experiences.
- A strong communicator with excellent verbal and written skills.
- Ability to work effectively in a fast-paced environment.
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