Customer Experience Advocate
6 days ago
The primary role of this position is to provide exceptional service to customers, working closely with sales and logistics teams to ensure timely resolutions.
Key Responsibilities:
- Respond to customer inquiries and requests in a timely manner, escalating issues for prompt resolution.
- Investigate and process customer credits according to established procedures.
- Liaise with logistics and finance teams to resolve customer account and stock enquiry issues.
- Prepare quotations on behalf of the sales team.
- Maintain effective communication with sales managers, sales engineers, and other team members to deliver excellent customer services.
Requirements:
- Strong communication skills, with extensive experience in a similar role.
- Experience with Salesforce and ability to adapt to new ways of working.
- Comfortable selling technical products, with a good understanding of industry requirements.
About You:
- Adaptable and proactive, with strong teamwork and problem-solving skills.
- Prior experience in sales and technical product knowledge is highly desirable.
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