Customer Service Representative

2 weeks ago


Melbourne, Victoria, Australia Laminex Australia Full time
Customer Service Representative

At Laminex Australia, we're seeking a skilled Customer Service Representative to join our thriving CX team in Cheltenham. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences and driving business growth.

About the Role:
  • Agile and Dynamic Approach: Balance multiple systems and processes in a fast-paced customer service environment.
  • Effective Communication: Clearly communicate key information to internal teams and customers.
  • Performance-Driven: Strive to achieve key contact KPIs related to customer service and uphold high customer satisfaction standards.
  • Customer-Centric Focus: Maintain a customer-centric mindset, understanding and addressing customer needs with a solution-oriented approach.
  • Problem-Solving Skills: Exhibit strong problem-solving skills to efficiently resolve customer issues.
What You'll Enjoy:
  • A Monday-to-Friday schedule with guaranteed time off during National Public Holidays and over Christmas/New Year.
  • A rotating roster with 8-hour shifts between 7:30 AM and 7:30 PM, plus a half-hour lunch break.
  • Free on-site car parking and proximity to public transportation.
  • Access to our Experience Program, offering staff discounts, recognition, and health and wellbeing benefits.
  • Fun team engagement activities and awards for outstanding performance and behaviors.

As a Customer Service Representative at Laminex Australia, you'll have the opportunity to shape the future of customer service and contribute to our company's success. If you're passionate about delivering exceptional customer experiences, we encourage you to apply today.



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