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Customer Service Representative

2 months ago

Melbourne, Victoria, Australia DFP Recruitment Services Full time
{"title": "Customer Service Representative", "content": "About the Role

We are seeking a Customer Service Representative to join our team at DFP Recruitment Services. As a Customer Service Representative, you will play a vital role in delivering language services to Australia's culturally and linguistically diverse (CALD) community.

Key Responsibilities:

  • Manage inbound calls and register interpreters within targeted time frames
  • Assist non-English speaking clients by connecting them to an interpreter in their language
  • Create invoices and accurately record data
  • Meet Key Performance Indicators including average handling time, adherence, and quality assurance targets

About You

  • Friendly, patient, and willing to help non-English speaking clients
  • A strong work ethic and a positive attitude
  • Passionate about diversity and multiculturalism
  • Experience in providing high-level customer service, preferably in a Contact Centre environment

What We Offer

  • An attractive hourly rate of $35.86 per hour + 11.5% superannuation
  • A supportive team environment with ongoing training and coaching
  • The opportunity to work in a dynamic and culturally diverse community

Please note that applicants must be an Australian Citizen and will be required to undergo a Security Clearance and a police check.

", "lang_code": "en-US"}