Workforce Scheduler

1 week ago

Melbourne, Victoria, Australia beBeeScheduling Full time $90,000 - $105,000
Job Description

As a Scheduling Manager, you will be responsible for leading the Scheduling Function and making a significant impact on our clients' lives by delivering exceptional customer service and support.

This role involves providing hands-on support and leadership to the Scheduling team, ensuring timely and efficient service delivery. Key responsibilities include:

  • Leadership and Team Management: Provide guidance and mentorship to team members to achieve exceptional customer service and meet functional KPIs.
  • Performance Monitoring: Drive key performance indicators such as time to first shift, shift cancellations, utilization, and overtime.
  • Scheduling Strategy Development: Design and implement scheduling strategies to ensure timely and efficient service delivery.
  • Client and Stakeholder Liaison: Foster strong relationships with clients, support workers, and other stakeholders through clear communication and coordination.
  • Regulatory Compliance: Ensure that scheduling practices align with modern SCHADS award and best practice rostering guidelines.
  • Issue Resolution: Manage and resolve escalated issues in a timely and solutions-focused manner.
Required Skills and Qualifications

To be successful in this role, we require:

  • A minimum of three years' leadership and management experience, preferably within a scheduling or workforce environment.
  • Proven experience in providing effective leadership and managing performance issues.
  • A solid understanding of NDIS regulations and the disability support sector.
  • A KPI-driven mindset with experience in monitoring and achieving performance targets.
  • Excellent communication skills with the ability to navigate difficult conversations.
  • High attention to detail and the ability to work under pressure in a fast-paced environment.
  • Proficiency in scheduling software and tools is desirable.
Benefits

As a valued member of our team, you can expect a challenging and rewarding role that offers opportunities for growth and development.

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