Workforce Scheduling Specialist
2 weeks ago
We are seeking an experienced Rostering Professional to join our team. As a key member of our workforce planning and utilisation process, you will be responsible for scheduling staff to clients and meeting the expectations of our stakeholders in a timely manner.
- Answer phone calls and assist with client enquiries
- Schedule support staff and ensure all client services are filled in a timely manner
- Utilise software to enter service details/service booking information
- Develop efficient rosters to maximise resource usage
- Ensure adequate staffing coverage during peak periods
- Roster staff for training and professional development
- Provide advice and support to internal customers, supervisors and employees throughout the workforce planning and utilisation process
- Produce accurate and informative reports from time and attendance, payroll and operational reporting systems
- Ensure compliance with relevant legislation, standards and regulations
To succeed in this role, you will require:
- Experience in high-volume staff rostering and scheduling
- Demonstrated knowledge and understanding of rostering and scheduling processes
- Excellent communication skills, both written and verbal
We are committed to providing a professional, flexible, reliable and empowering work environment that supports the needs of our clients and stakeholders.
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