Scheduler

1 week ago

Melbourne, Victoria, Australia Nextt Group Pty Ltd Full time

**Position Description**

Who's Nextt

The Nextt Group can proudly state that for more than 20 years we have been making a difference in Australia by supporting individuals with disability and/or mental health challenges to achieve their goals and to live an independent life.

Our workforce spans NSW, VIC, QLD, and SA, providing daily quality, person-centred support to the people we support. Aiming to help everyone get more out of life

Your Nextt role

We are seeking a Scheduler to join our Melbourne team. Our Nextt person will join us with proven experience working in a similar role in the Disability/Mental Health sector, Healthcare Sector, Contact Centre Workforce Planning or Medical Administration. This role reports to the National Scheduling Manager and some of the day-to-day activities include:

- Working closely with our Customer Relations Managers & Intake Managers supporting and developing the Support Worker teams
- Actively participate in team and cross functional meetings whilst providing support to the customer service & scheduling team
- Provide exceptional customer service in a timely manner.
- Ensure support workers are placed into active shifts based on individual participant needs and follow up progress
- Identify shortfalls and provide proactive solutions to the team

What is in it for you?
- Join a highly skilled, values driven, dedicated team who work together to support the business, engage, and learn from each other and have a few laughs along the way
- Abundant opportunities to learn and develop personally and professionally
- Be part of a workplace that genuinely cares about its people and the community at large
- Flexible work arrangements include hybrid working

Are you Nextt
- Do you have excellent organizational skills, time management skills and attention to detail?
- Do you have experience working either in a scheduling role or in a role that includes managing high volume of calls?
- Do you have excellent written & verbal communication skills, influencing & negotiation skills, and critical problem-solving skills?

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