Workforce Manager

4 days ago

Melbourne, Victoria, Australia beBeeWorkforce Full time $81,999 - $124,999

Key Role in Workforce Management

As a vital member of the Emergency Communication Services (ECS) team, this role plays a pivotal part in operational management and information reporting. Key responsibilities include workforce management, demand forecasting, performance analysis, and quality improvement initiatives.

The primary objective of this position is to provide timely and accurate workforce planning and rostering for both emergency and non-emergency services. This involves conducting thorough demand and performance analysis and ensuring the continuous improvement of workforce management processes to support efficient service delivery.

Responsibilities:

  • Develop and manage notional staffing rosters to align with forecasted call levels and service objectives for emergency services.
  • Manage resource allocation changes across centres and agencies to optimize schedule efficiency and staff utilization.
  • Provide detailed analysis to operations and project teams on operational staffing and evaluate staffing requirements to optimize rosters and ensure fiscal responsibility.
  • Collaborate with stakeholders to identify staffing needs and expectations, making recommendations to improve operational performance and meet key service delivery targets.
  • Review and recommend flexible work arrangements.

Requirements:

  • Strong analytical skills with the ability to transform complex data into meaningful insights and actionable recommendations for stakeholders.
  • Experience with Call Design Workforce Management suite.
  • Exceptional written and verbal communication skills with the ability to clearly present information and recommendations.
  • Strong interpersonal skills with the ability to work as part of a team and with the wider stakeholder group.
  • Meticulous attention to detail, ensuring accuracy and precision in all aspects of work and decision-making.

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