Claims Consultant
2 months ago
We are seeking a highly skilled Claims Consultant to join our Brisbane team. As a Contract Administration Specialist, you will play a pivotal role in managing contractual obligations and driving compliance and outcome-focused results.
Key Responsibilities:
- Provide support and advice to customers and suppliers regarding their claims and projects
- Manage assigned case loads and meet client expectations, ensuring compliance with Service Level Agreements (SLAs) and client service standards
- Ensure the production of high-quality and accurate written reports, maintaining accurate records and utilising IT systems correctly
- Liaise with customers and suppliers to determine repair costs, repair activities, and causes of damage, and resolve escalated issues during a claim
- Develop close links with client operational staff, suppliers, and CRD Consultants and Management, working effectively within a team environment to achieve targets
- Maintain professional and technical knowledge through continuing education
Requirements:
- Proven experience in a similar role
- Exceptional listening and communication skills
- Proven ability to build rapport with customers and service providers
- Demonstrated history of taking ownership to meet customer needs with a sense of urgency
- Strong problem-solving, resolution, negotiation, and decision-making capabilities
- Ability to interpret complex information and respond by developing appropriate actions
- Demonstrated claims acumen, sound judgment, and cost management awareness
- High standard of business English for written communication across traditional and electronic communication media
- Self-motivation, accountability for own achievement of required claim outcomes and own contribution to team outcomes
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