Claims Consultant

2 months ago


Brisbane, Queensland, Australia Crawford & Company Full time
About the Opportunity

We are seeking a highly skilled Claims Consultant to join our Brisbane team. As a Contract Administration Specialist, you will play a pivotal role in managing contractual obligations and driving compliance and outcome-focused results.

Key Responsibilities:

  • Provide support and advice to customers and suppliers regarding their claims and projects
  • Manage assigned case loads and meet client expectations, ensuring compliance with Service Level Agreements (SLAs) and client service standards
  • Ensure the production of high-quality and accurate written reports, maintaining accurate records and utilising IT systems correctly
  • Liaise with customers and suppliers to determine repair costs, repair activities, and causes of damage, and resolve escalated issues during a claim
  • Develop close links with client operational staff, suppliers, and CRD Consultants and Management, working effectively within a team environment to achieve targets
  • Maintain professional and technical knowledge through continuing education

Requirements:

  • Proven experience in a similar role
  • Exceptional listening and communication skills
  • Proven ability to build rapport with customers and service providers
  • Demonstrated history of taking ownership to meet customer needs with a sense of urgency
  • Strong problem-solving, resolution, negotiation, and decision-making capabilities
  • Ability to interpret complex information and respond by developing appropriate actions
  • Demonstrated claims acumen, sound judgment, and cost management awareness
  • High standard of business English for written communication across traditional and electronic communication media
  • Self-motivation, accountability for own achievement of required claim outcomes and own contribution to team outcomes


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