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Senior Customer Retention Specialist
3 weeks ago
We're seeking an experienced Renewal Manager to drive predictable revenue, reduce churn, and help our customers continue their journey of growth.
As a key member of our team, you'll lead the full renewal cycle, ensuring contracts are retained and relationships strengthened. You'll work cross-functionally with our teams to align strategies and keep customers on track.
Key Responsibilities:
- Lead the renewal process from first outreach through to agreement
- Work closely with Customer Success, Sales, and Finance to ensure customer satisfaction and growth
- Negotiate renewal terms that meet both customer and business goals
- Identify opportunities for upsell and multi-year agreements
- Improve our renewal processes and playbooks to increase efficiency and customer satisfaction
Requirements:
- Proven experience in customer retention and renewal management
- Strong negotiation and communication skills
- Ability to work cross-functionally with various teams
- Analytical and problem-solving skills to identify opportunities for growth
Benefits:
- Competitive salary and bonus structure
- Ongoing training and development opportunities
- A collaborative and dynamic work environment
Join us in driving customer success and growth
