Chief Customer Advocate

5 days ago

Copper Coast Council, Australia beBeeCustomerSuccess Full time $150,000 - $170,000
Job Title:

Head of Customer Success

Description:

We're seeking a seasoned professional to lead our customer success function. As the Head of Customer Success, you'll be responsible for building and running onboarding and implementation workflows that deliver value fast.

You'll create playbooks, processes, and systems to support a growing customer base, lead and mentor a small team while remaining hands-on across key accounts and escalations, partner with product and engineering to champion customer feedback and insights, and drive renewals and expansions through proactive measures.

Key Responsibilities:
  • Develop and execute strategies to improve customer satisfaction and retention.
  • Build and manage relationships with key stakeholders to ensure seamless customer experience.
  • Collaborate with cross-functional teams to identify areas for improvement and implement process changes.
Benefits:

This is an exciting opportunity to join a dynamic team and shape the future of our customer success function. You'll have the chance to work with a talented group of professionals who are passionate about delivering exceptional customer experiences.

Additionally, you'll enjoy a range of benefits including flexible working arrangements, competitive salary, and opportunities for growth and development.

About Us:

We're a growing company with a strong track record of innovation and customer satisfaction. We're committed to providing our customers with the best possible experience, and we're looking for someone who shares this vision.

If you're a motivated and experienced professional who is passionate about customer success, we'd love to hear from you. Please submit your application, including your resume and a cover letter outlining your qualifications and experience.

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