Chief Customer Experience Architect

6 days ago

Copper Coast, Australia beBeeCustomerExperience Full time $120,000 - $180,000
Job Title

Lead a team to deliver exceptional customer experiences.

Key Responsibilities
  • Develop and execute onboarding, implementation, and retention strategies that drive value for customers.
  • Create playbooks, processes, and systems to support growing customer bases.
  • Mentor and lead a team while remaining hands-on across key accounts and escalations.
  • Partner with product and engineering teams to champion customer feedback and insights.
  • Drive account growth through proactive management and customer success strategy.
  • Own post-sale metrics: activation, adoption, net revenue retention, customer satisfaction, and churn.

The ideal candidate will have 5+ years of experience in SaaS customer success, with a background in customer success, support, and implementation. They should have strong technical skills, the ability to build from scratch, and experience managing high-value accounts and commercial metrics.

A successful Chief Customer Experience Architect will be a collaborative communicator who can work with founders, product leaders, and frontline customer success representatives. They should have a passion for building modern customer experience functions and be eager to take on new challenges.

What You'll Get
  • Flexible location options with East Coast preferred.
  • Negotiable salary with ESOP available for top performers.
  • Join a small, sharp team with strong product-market fit and traction.
  • Be the architect of a modern customer experience function across onboarding, retention, and support.
  • Report directly to the CEO and contribute to defining the company's long-term customer experience strategy.

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