Account Activation And Retention Specialist

3 days ago

Gold Coast, Queensland, Australia At Full time

Account Activation and Retention Specialist
We're on a mission to be the easiest way to hire a tradie — and we know our customers stay loyal when they're confident, supported, and see real results. That's where you come in.
We're looking for a
Account Activation and Retention Specialist
who loves helping people, building long-term relationships, and ensuring our trade partners maximize the benefits of Service.com.au.
What You'll Do
Onboard & train:
Guide new and renewing customers through the platform, demonstrating how to set up profiles, respond to jobs, and utilize features that drive results.
Stay connected:
Maintain regular contact with your portfolio of customers, celebrating successes and proactively addressing any decline in usage.
Coach for success:
Share best practices and tailored tips to help tradies feel confident using the platform.
Problem-solve with empathy:
Handle frustrations calmly, turning challenging situations into positive experiences.
Spot risks early:
Use data and engagement trends to identify accounts that may need extra support before they churn.
Be the customer's voice:
Collect feedback and insights from your accounts to help improve our products and processes.
Relationship-focused:
Build rapport and trust, focusing on long-term relationships rather than just completing tasks.
Teacher at heart:
Be patient, clear, and enthusiastic in showing people how to use features.
Empathetic & calm:
Manage frustrations without taking them personally, guiding customers toward solutions.
Proactive:
Initiate check-ins, follow-ups, and ensure continuous engagement.
Organised & thorough:
Document interactions, manage multiple accounts, and ensure follow-ups are completed.
Curious & data-aware:
Recognize usage patterns and act accordingly to support customer success.
What's In It for You
Clear growth path into Senior Success, Training, or Retention leadership roles.
Gold Coast location with flexibility and a supportive team environment.
Hands-on training, effective tools, and autonomy to manage your accounts.
An opportunity to make a
meaningful impact
on thousands of Aussie tradies building their businesses.
We foster positivity, pride in our work, and a fun team culture with office banter, team events (marathons, golf days), and friendly greetings every morning. If you're proactive, resilient, and passionate about helping people succeed — you'll be a great fit.
Check us out on Instagram: servicecomau_team?igsh=dGh5cHpuYzZkMDJr
Unlock Job Insights
Salary, number of applicants, skills match
Your application will include questions about:
Your years of experience as a Retention Specialist
Your right to work in Australia
Your years of experience as a Customer Retention Specialist
Your expected annual salary
Please include any relevant details if reporting this job ad as fraudulent, misleading, or discriminatory.
What can I earn as a Retention Specialist?
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