Retention Specialist

7 hours ago

Gold Coast, Queensland, Australia beBeeCustomer Full time $80,000 - $120,000

Job Overview:

We are looking for a skilled customer retention professional to join our team. This role is responsible for proactively engaging with customers, addressing their concerns and ensuring they remain satisfied with our services.

Key Responsibilities:

  • Re-establish strong relationships with customers by highlighting the value of our premium content, products, and services.
  • Proactively resolve customer issues and communicate the benefits of retaining their subscription.
  • Deliver exceptional customer experiences through engaging conversations and top-tier service.
  • Manage challenging situations effectively and utilize problem-solving skills to address customer concerns.

About You:

  • A genuine passion for entertainment and delivering outstanding customer care.
  • Effective communication skills and a strong ability to engage with customers.
  • A collaborative mindset and ability to work within a dynamic team environment.
  • A driven individual who is committed to achieving targets and overcoming challenges.

What We Offer:

  • A hybrid way of working that balances flexibility and collaboration.
  • An attractive leave entitlement package that supports your work-life balance.
  • An ergonomics allowance to promote your well-being at work.
  • Access to exclusive events and wellbeing programs that enhance your physical and mental health.
  • Free access to our premium services and discounted broadband packages.
  • Opportunities to develop your skills and advance your career in a supportive and inclusive environment.

  • Account Activion and Retention Specialist

    2 weeks ago

    Gold Coast, Queensland, Australia at Full time

    Account Activation and Retention SpecialistWe're on a mission to be the easiest way to hire a tradie — and we know our customers stay loyal when they're confident, supported, and see real results. That's where you come in.We're looking for a Account Activation and Retention Specialist who loves helping people, building long-term relationships, and ensuring...

  • Account Activation And Retention Specialist

    3 days ago

    Gold Coast, Queensland, Australia At Full time

    Account Activation and Retention SpecialistWe're on a mission to be the easiest way to hire a tradie — and we know our customers stay loyal when they're confident, supported, and see real results. That's where you come in.We're looking for aAccount Activation and Retention Specialistwho loves helping people, building long-term relationships, and ensuring...

  • Account Activion and Retention Specialist

    5 days ago

    Gold Coast, Queensland, Australia at Full time

    Account Activation and Retention SpecialistWe're on a mission to be the easiest way to hire a tradie — and we know our customers stay loyal when they're confident, supported, and see real results. That's where you come in.We're looking for a Account Activation and Retention Specialist who loves helping people, building long-term relationships, and ensuring...

  • Customer Retention Specialist

    3 days ago

    Gold Coast, Queensland, Australia beBeeAdvocate Full time $90,000 - $120,000

    Key Position: Customer Success AdvocateWe are seeking an experienced professional to join our team in a key role where they will be responsible for cultivating lasting relationships with clients and promoting customer satisfaction.The ideal candidate will possess excellent interpersonal skills, a talent for engaging clients, and the ability to provide a...

  • Member Retention Specialist

    5 days ago

    Gold Coast, Queensland, Australia beBeeLoyalty Full time $60,000 - $85,000

    Job OverviewWe are seeking a skilled professional to collaborate with our team in improving membership retention and growing the member base.This is an excellent opportunity for someone who is passionate about fostering positive member partner relationships and contributing to a collaborative team environment.The ideal candidate will have relevant experience...

  • Travel Industry Customer Retention Expert

    4 days ago

    Gold Coast, Queensland, Australia beBeeCustomer Full time $100,000 - $140,000

    Customer Complaint Resolution Specialist Role**Job Overview:**This role involves managing customer complaints and offering support to internal stakeholders through guidance and mentoring. It oversees the complaint process and assists front-line agents while aiming to retain customers and safeguard our reputation, with a focus on minimizing revenue loss.**Key...

  • Crm Specialist

    6 days ago

    Gold Coast, Queensland, Australia Jivaro Full time

    Develop and execute CRM campaigns to boost customer retention and engagement.- Analyse customer data to personalise communications and optimise lifecycle journ- Manage CRM platforms and ensure seamless integration with marketing tools.**About the Company** We are a leading Australian beauty brand known for empowering individuals through innovative skincare...

  • Customer Experience Specialist

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeCustomerExperience Full time $60,000 - $78,000

    Customer Experience SpecialistAs a Customer Experience Specialist, you will play a pivotal role in building lasting relationships with clients. Your exceptional communication skills and passion for the brand will drive commercial success.Key Responsibilities:SERVICE AND SALESMeet and exceed individual sales and commercial KPIs by inspiring clients through...

  • Digital Ecommerce Transformation Specialist

    5 days ago

    Gold Coast, Queensland, Australia beBeeDigital Full time $90,000 - $120,000

    Ecommerce & Digital Transformation Manager RoleRevere Recruitment is proud to partner with Vibit, an everyday recovery brand making muscle relief accessible. The company aims to help people feel good in their bodies by providing compact, functional, and affordable tools designed to fit into real routines, supporting recovery and relief for individuals across...

  • Partner Growth Specialist

    3 days ago

    Gold Coast, Queensland, Australia A2B Australia Full time

    **About the Role**Our Gold Coast team is looking for a Partner Growth Specialist who will work with our Partner Growth Manager to support our Drivers and Operators and help increase our fleet. You will take part in activities to generate leads bringing new Drivers and Operators to our network, as well as supporting the team and retention by building...