Retention Advisor

1 week ago


Sunshine Coast, Australia Youi Pty Ltd Full time

Join our dynamic team as a Customer Retention Advisor and play a crucial role in ensuring our customers' satisfaction and loyalty. As a Retention Advisor, you'll be essential in delivering exceptional customer-focused solutions through exclusively inbound calls. Your problem-solving and communication skills will shine as you identify and address the root causes of customer concerns, leaving a lasting positive impact on our clients.

This role focuses on receiving and addressing customer inquiries without engaging in outbound dialling. In this dynamic environment, each day brings new challenges, and you'll be part of a collaborative team that celebrates successes and thrives on overcoming obstacles.

**About The Role**
- Onsite and full-time, based at our Sippy Downs office
- Professionally handle inbound customer calls with empathy and expertise
- Enhance customer loyalty by delivering top-notch, personalised solutions
- Identify and address the root causes of customer concerns
- Collaborate with colleagues to ensure comprehensive customer support
- Assist with policy renewals, changes, cancellations, and amendments

**About You**
- Exhibit strong problem-solving abilities and excellent communication skills
- Previous experience in customer service or customer retention is advantageous
- Passionate about delivering exceptional customer experiences
- Ability to thrive in a dynamic and fast-paced environment
- Don't tick every box? Don't worry_

**Perks and Benefits**
- Great work/life balance with set start/finish times
- 22 days annual leave, plus volunteer leave, and yearly salary reviews
- Career progression opportunities - we believe in promoting from within
- Paid induction training and ongoing career development
- An awesome work culture that encourages creativity and celebrates diversity
- Ideally located surrounded by numerous eatery and retail options
- Discounted insurance products
- Discounted gym memberships through Fitness Passport
- Free skin checks, flu jabs, and wealth mastery sessions
- Onsite barber, brow bar, massage therapist, mobile mechanic and car detailing
- End of trip facilities
- Casual dress code

**Sound good?


  • Retention Advisor

    5 days ago


    Sunshine Coast, Australia Youi Pty Ltd Full time

    Join our dynamic team as a Customer Retention Advisor. As a Retention Adviser, you will play a crucial role in ensuring our customers' satisfaction and loyalty. Through inbound customer calls, you'll utilise your exceptional problem-solving and communication skills to identify the root causes of issues and deliver personalized solutions, leaving a lasting...

  • Retention Advisor

    2 weeks ago


    Sunshine Coast, Australia Youi Pty Ltd Full time

    **Why Youi**: - Awesome incentives and employee benefits - State of the Art Sunshine Coast HQ - Career progression pathways At Youi, we like to do things differently. Since Day 1, we've challenged the Australian insurance industry to provide a better experience for our customers with our focus on Insurance for Individuals. One of the main differences we...

  • HR Advisor

    2 weeks ago


    Sunshine Coast, Australia HAYS Full time

    Exciting opportunity for an experience Human Resource Advisor to join a thriving and reputable organisation. Your new company Our client is a reputable allied health clinic with practices spanning from Hervey Bay to the Gold Coast, they pride themselves on fostering a culture that encourages learning and development, flexibility and career growth. Due to...

  • Principal Advisor

    2 weeks ago


    Sunshine Coast, Australia Queensland Health Full time

    An exciting opportunity exists for a Principal Advisor - Medical Workforce to lead and coordinate medical workforce functions including recruitment, retention, rostering, credentialing, strategy, initiatives, tools, reporting and transactional activities for the Sunshine Coast Hospital and Health Service (SCHHS). Live, work and play on the beautiful Sunshine...


  • Sunshine Coast, Australia Youi Pty Ltd Full time

    **People & Culture Advisor** **About the Role** Due to an internal promotion, we have a permanent position available within our fun and high-performing People & Culture team at HQ. As a P&C Advisor you will provide employment relations and case management support to the Australian and New Zealand Youi businesses through advice, coaching, guidance and...


  • Sunshine Coast, Australia Youi Pty Ltd Full time

    **Small Business Insurance (SBI) Night Shift Advisor** Are you passionate about helping small businesses protect their assets and mitigate risks? Do you have great communication skills and a desire to contribute in a high performing environment with outstanding culture? If so, we have an opportunity for you to join our team as a Small Business Insurance...

  • Client Advisor

    2 weeks ago


    Gold Coast, Australia Burberry Full time

    **Client Advisor**: - Department: RETAIL OFFLINE - City: Gold Coast - Location: AU **INTRODUCTION**: At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was...

  • Client Advisor

    2 days ago


    Gold Coast, Queensland, Australia Burberry Full time

    Select how often (in days) to receive an alert:Department: RETAIL OFFLINECity: Gold CoastLocation: AUINTRODUCTIONJOB PURPOSEThe Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalised and elevated experience with commercial success.Reporting to the store management, the Client advisor will inspire our clients...


  • Gold Coast, Australia e73 Full time

    Located in Gold Coast - Blue collar industry - Reporting to HRBP The People & Culture Advisor plays a key role in the People & Culture team. As an experienced generalist, the Advisor provides valuable support to the organisation, focusing primarily on Branches and field staff. Partnering closely with the Branch Managers to advise on guidance regarding...

  • Client Advisor

    7 days ago


    Gold Coast, Queensland, Australia Burberry Full time $60,000 - $80,000 per year

    INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   We aim to...