Chief Complaints Manager

Job DescriptionYou will work collaboratively as a Complaints Officer to resolve complaints and make a positive impact. Your responsibilities include:Developing guidance materials and processes to support team members.Leading and supporting team members to effectively manage complaints within expected timeframes.Managing complaints, including assessment,...

A05 Complaints Resolution SpecialistPublic Sector People is recruiting for an A05 Complaints Resolution Specialist on behalf of a State Government Department.Key ResponsibilitiesManage and resolve service complaints, notifications, and enquiries in a timely and efficient manner.Assess and escalate high-risk matters to relevant stakeholders.Apply relevant...

Complaint Resolution Leadership RoleThe Principal Resolution Officer plays a key role in leading and coordinating the Local Resolution and Conciliation processes of health service complaints. The successful candidate will be responsible for ensuring efficient and effective delivery of high-quality resolution of complaints through local resolution and...

Job Description:At Zurich Cover-More, we are committed to providing exceptional services for our customers. As an Internal Dispute Resolution Officer, you will play a crucial role in managing and resolving customer complaints to successful completion.Responsibilities:• Manage a portfolio of customer complaints and disputes• Educate internal stakeholders...

As Manager, Privacy and Complaints you will manage a team responsible for the privacy and complaints management functions for the Public Trustee. You will be valued for your experience in realising strategic and operational objectives and project managing the future business of the Public Trustee.Mandatory requirements- Relevant tertiary qualifications would...

Complaints Resolution Specialist Role">We are seeking an experienced Complaints Resolution Specialist to join our team on a long-term assignment for 12 months.">Main Responsibilities:">">Manage incoming complaints and assess, record, resolve, and refer as required.">Escalate complaints and work under strict deadlines.">Draft high-quality written...

Job DescriptionWe are seeking an experienced professional to join our team as an Appeals and Complaints Officer. This role involves coordinating complex inquiries, complaints, and appeals under the Recovery and Resilience Framework (RHF).The successful candidate will work closely with stakeholders to ensure prompt, professional, and accurate responses in...

Incidents and Complaints ManagerThe Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our...

Customer Advisor RoleAs a Customer Advisor, you will be responsible for managing a portfolio of property technical complaints, ensuring compliance with our code of practice obligations. Your key objective will be to identify trends and key insights through technical complaints handling, driving improvement in customer and business outcomes.Proactively manage...

**In this role you will**:- Liaise and consult with external organisations to confirm which complaints should be referred.- Prepare documentation, including formal notices and correspondence, for the immediate referral of matters to external organisations, as well as informing complainants and external organisations of the outcome of the referral.- Liaise as...