Senior Complaints Manager

Role OverviewThis role involves managing the receipt and assessment of complex and sensitive complaints from employees and stakeholders.You will provide authoritative advice and support to senior Department officers on the assessment and management of complex and sensitive complaints, public interest disclosures, and associated enquiries.Additionally, you...

Senior Complaints Resolution SpecialistThe Aged Care Quality and Safety Commission is seeking a Senior Complaints Resolution Specialist to assume responsibility for resolving complaints in a timely and effective manner.You will work collaboratively with complainants, individuals receiving care, their supporters, and service providers to identify concerns and...

As Manager, Privacy and Complaints you will manage a team responsible for the privacy and complaints management functions for the Public Trustee. You will be valued for your experience in realising strategic and operational objectives and project managing the future business of the Public Trustee.Mandatory requirements- Relevant tertiary qualifications would...

Job Summary:An exciting opportunity has arisen in the health sector for a Complaints Officer to join our National Complaints team.The role involves managing and coordinating complaints received by the Agency, providing helpdesk support, and escalating issues to Senior Complaints Officers as necessary.You will be responsible for managing complex and sensitive...

What you'll do: Respond sensitively to verbal and written feedback and enquiries, providing clear information and warm referrals to appropriate support services. Manage complaints under relevant legislation by identifying engaged Charter Rights, assessing involved entities, determining suitable pathways for resolution, and making preliminary enquiries as...

A05 Complaints Resolution SpecialistPublic Sector People is recruiting for an A05 Complaints Resolution Specialist on behalf of a State Government Department.Key ResponsibilitiesManage and resolve service complaints, notifications, and enquiries in a timely and efficient manner.Assess and escalate high-risk matters to relevant stakeholders.Apply relevant...

Key Leadership RoleThe ideal candidate will have strong leadership skills and experience in managing teams to meet agreed objectives.Leads and motivates a team of consultants to achieve high standards of service delivery.Manages a portfolio of claims complaints, prioritizing workload, reviewing claims, and supporting staff with technical product and process...

The Aged Care Quality and Safety Commission have several exciting opportunities for Senior Complaints Officer.Senior Complaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers. Senior Complaints Officers use a range of techniques to resolve complaints in a timely and effective...

The Aged Care Quality and Safety Commission have several exciting opportunities for Senior Complaints Officer.Senior Complaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers. Senior Complaints Officers use a range of techniques to resolve complaints in a timely and effective...

The Aged Care Quality and Safety Commission have several exciting opportunities for Senior Complaints Officer.Senior Complaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers. Senior Complaints Officers use a range of techniques to resolve complaints in a timely and effective...