Complaints Manager

As Manager, Privacy and Complaints you will manage a team responsible for the privacy and complaints management functions for the Public Trustee. You will be valued for your experience in realising strategic and operational objectives and project managing the future business of the Public Trustee.Mandatory requirements- Relevant tertiary qualifications would...

Complaints Resolution Specialist Role">We are seeking an experienced Complaints Resolution Specialist to join our team on a long-term assignment for 12 months.">Main Responsibilities:">">Manage incoming complaints and assess, record, resolve, and refer as required.">Escalate complaints and work under strict deadlines.">Draft high-quality written...

Job DescriptionWe are seeking an experienced professional to join our team as an Appeals and Complaints Officer. This role involves coordinating complex inquiries, complaints, and appeals under the Recovery and Resilience Framework (RHF).The successful candidate will work closely with stakeholders to ensure prompt, professional, and accurate responses in...

Incidents and Complaints ManagerThe Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our...

Customer Advisor RoleAs a Customer Advisor, you will be responsible for managing a portfolio of property technical complaints, ensuring compliance with our code of practice obligations. Your key objective will be to identify trends and key insights through technical complaints handling, driving improvement in customer and business outcomes.Proactively manage...

**In this role you will**:- Liaise and consult with external organisations to confirm which complaints should be referred.- Prepare documentation, including formal notices and correspondence, for the immediate referral of matters to external organisations, as well as informing complainants and external organisations of the outcome of the referral.- Liaise as...

Senior Complaints Resolution SpecialistThe Aged Care Quality and Safety Commission is seeking a Senior Complaints Resolution Specialist to assume responsibility for resolving complaints in a timely and effective manner.You will work collaboratively with complainants, individuals receiving care, their supporters, and service providers to identify concerns and...

Job Summary:An exciting opportunity has arisen in the health sector for a Complaints Officer to join our National Complaints team.The role involves managing and coordinating complaints received by the Agency, providing helpdesk support, and escalating issues to Senior Complaints Officers as necessary.You will be responsible for managing complex and sensitive...

Key Leadership RoleThe ideal candidate will have strong leadership skills and experience in managing teams to meet agreed objectives.Leads and motivates a team of consultants to achieve high standards of service delivery.Manages a portfolio of claims complaints, prioritizing workload, reviewing claims, and supporting staff with technical product and process...

About the roleStrategy and Governance is responsible for a wide range of services across Queensland Public Trustee's (QPT), which includes prioritising approach, strategy, programs and projects, maintaining whole of organisation objectives, and providing rigorous, timely and accurate advice about whole of QPT strategy, policy, governance and engagement and...