Manager Privacy And Complaints

5 days ago

Brisbane, Queensland, Australia Public Trust Office Full time

As Manager, Privacy and Complaints you will manage a team responsible for the privacy and complaints management functions for the Public Trustee. You will be valued for your experience in realising strategic and operational objectives and project managing the future business of the Public Trustee.
Mandatory requirements
- Relevant tertiary qualifications would be highly regarded.

**Your key responsibilities include**:

- Manage the Privacy and Complaints team in accordance with contemporary Human Resources principles and practices.
- Manage and advise on the ongoing improvement of the Public Trustee's comprehensive privacy and complaints management frameworks, ensuring the Public Trust Office has appropriate accountabilities and a robust operational structure to meet key legislative obligations.
- Monitor the complaints management system on behalf of the Public Trustee. Analyse complaints information to identify any trends or systemic issues requiring management action. Liaise with key stakeholders to ensure appropriate actions are identified and taken in line with operational procedures.
- Take responsibility for the preparation and review of complex and sensitive complaints, administrative release of information, right to information and information privacy requests.
- Liaise with senior internal stakeholders to review complaint responses and contribute to the identification of appropriate actions arising.
- Use research, analytical and drafting skills to prepare and review complex policy, procedure, reports, briefing notes, submissions, presentations project plans, business cases, complaint responses and associated materials.
- Review and evaluate organisational outcomes arising from the complaints and privacy functions to develop effective business processes aligned to strategic direction and key performance objectives.
- Lead the development and delivery of training for Public Trustee staff on complaints management, information privacy and right to information.
- Prepare complex and sophisticated reports, submissions, briefings, correspondence, and other material for consideration. - Lead or contribute to other projects in Strategy and Governance.

How to apply
If you are interested in working with us, please provide the following information to help us assess your suitability:
*
- Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold.
- A cover letter (no more than two pages) outlining recent examples of your ability to demonstrate the 'Key capabilities' required to perform the 'Key responsibilities' of the role, as outlined above.
- Contact details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.
- Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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