Group Booking Experience Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000
Job Title

We are seeking a seasoned Customer Service Manager to lead our customer service team in delivering exceptional support and driving growth in our Groups ticketing business.

  • Drive operational excellence across the customer service function.
  • Lead strategic planning, recruitment, and talent development.

The ideal candidate will have a proven track record of leadership experience, commercial acumen, and passion for delivering outstanding customer experiences that drive business results.

  • Leadership Excellence: 5+ years in senior customer service roles.
  • Operational Expertise: Strong track record in managing escalations and complex complaints.
  • Technical Proficiency: Hands-on experience with contact centre systems (Zendesk, Amazon Connect preferred).

As a Customer Service Manager, you will be responsible for leading the customer service team, ensuring exceptional support, and driving growth in our Groups ticketing business.

Responsibilities:
  • Lead and inspire the Customer Service team across phone, email, live chat, and social media.
  • Manage the complete Groups booking journey with precision and care.
  • Handle escalations with expertise, ensuring fair and swift resolutions.

Our organization is committed to embracing diversity, respect, and care for our people and communities.

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