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    Brisbane, Queensland, Australia Troocoo Full time

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    Brisbane, Queensland, Australia Suncorp Group Full time

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Claims Officer

2 months ago


Brisbane, Queensland, Australia Cover-More Full time
About the Role

We are seeking a highly skilled and empathetic Claims Officer to join our team at Cover-More Group. As a Claims Officer, you will play a critical role in delivering an exceptional customer experience for our travel insurance customers.

Key Responsibilities
  1. Customer Experience: Deliver a highly empathetic customer experience, ensuring that customers receive timely and effective support throughout the claims process.
  2. Claims Assessment: Assess and investigate a portfolio of claims, analyzing information from various sources and stakeholders to communicate clearly to parties inside and outside the business.
  3. Communication: Clearly communicate claims outcomes to customers, facilitating timely resolutions and payments when applicable.
What We're Looking For

We are looking for a future team member who is passionate about providing a great customer experience and wants to grow their career in insurance. If you have a customer-focused mindset, excellent communication skills, and a willingness to learn, we want to hear from you.

Why Choose Us
  1. Company Culture: We value optimism, caring, togetherness, reliability, and determination, creating a positive and supportive work environment.
  2. Flexibility: We offer flexible work arrangements, including hybrid, compressed work weeks, part-time, or job share options, to accommodate your needs.
  3. Career Growth: We encourage career development, providing opportunities for learning, growth, and innovation.
  4. Benefits: We offer a comprehensive benefits package, including regular annual and personal leave, anniversary leave, COVID leave, volunteer leave, and a paid parental leave scheme.
  5. Travel Opportunities: We provide free travel insurance for you and your partner, as well as discounts on travel and accommodation.
  6. Diversity and Inclusion: We respect and value diversity, creating an inclusive and welcoming work environment.