Operational Workforce Strategist

2 weeks ago


Melbourne, Victoria, Australia beBeeStrategist Full time $90,000 - $120,000

Unlock your potential in a dynamic role that combines strategic planning with operational excellence.

We're seeking a skilled analyst to join our team, where you'll play a vital part in driving business results through effective workforce management.

  • Evaluate demand trends and develop long-term capacity strategies to meet customer needs and business goals
  • Optimise staff scheduling to ensure efficiency, engagement, and compliance
  • Design and refine telephony routing models to enhance call flow and customer experience
  • Promote innovation in forecasting, resource allocation, and contact centre performance
  • Maintain accurate workforce data for planning and reporting purposes

About the ideal candidate:

  • Proven experience in workforce planning, preferably in multi-channel contact centres
  • Demonstrated strong communication, negotiation, and interpersonal skills
  • Able to work independently, think creatively, and apply analytical and problem-solving skills effectively


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